When I arrived at the hotel yesterday, the woman at the desk was very rude. She refused to take my health card (from Quebec) as ID, which I’ve used several times to check into hotels in Toronto with no problem. I didn’t have any other ID on me. She didn’t suggest any other solution and was very rude about it, talking to me as if I was an idiot and as if I was just causing a problem. My confirmation email said nothing about bringing ID, never mind a particular ID. Fortunately my mom was there and checked in for me, but it was pure luck that I wasn’t alone. Had I been there alone I would’ve been out of luck and probably would’ve overpaid for a hotel the same day and missed my friend’s wedding ceremony. When I told her the next day that my confirmation email said nothing about ID, she took no accountability, and continued to talk to me like I was an idiot. Just really terrible, unprofessional service.