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Oakwood Residence Hangzhou

4.5 star property

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Two Bedroom Executive | Living area | 47-inch LCD TV with digital channels, TV
Reception
Down duvets, pillow-top beds, in-room safe, desk
Fridge, microwave, stovetop, coffee/tea maker
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Kitchen
  • Pool
  • Pet-friendly

Explore the area

Map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Zhejiang University Yuquan Campus
    ‪18 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • West Lake
    ‪5 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪32 min drive‬

Room options

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area | 47-inch LCD TV with digital channels, TV

Two Bedroom Executive

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for One Bedroom Executive

One Bedroom Executive | Down duvets, pillow-top beds, in-room safe, desk

One Bedroom Executive

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive (Twin Beds)

Studio Executive (Twin Beds) | Down duvets, pillow-top beds, in-room safe, desk

Studio Executive (Twin Beds)

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Deluxe

Down duvets, pillow-top beds, in-room safe, desk

Studio Deluxe

  • 45 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Down duvets, pillow-top beds, in-room safe, desk

Studio Executive

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Oakwood Residence Hangzhou

Luxury aparthotel connected to a shopping centre in Hangzhou with free parking
This smoke-free aparthotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Each apartment provides free WiFi and free wired Internet, an LCD TV with digital channels, and a kitchen with a fridge, a stovetop and a microwave. Comforts include a pillowtop bed and a pillow menu, and guests will also find conveniences, such as a washer/dryer and a coffee/tea maker.
Oakwood Residence Hangzhou offers 155 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Pillowtop beds feature down duvets. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Oakwood Residence Hangzhou, you'll be connected to a shopping centre and within walking distance of Zhejiang University Yuquan Campus. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Built in 2011, this luxury aparthotel has 155 apartments over 19 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a pillowtop bed
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Oakleaf
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a sauna and fitness classes
  • Just a 2-minute drive from Zhejiang University Yuquan Campus and a few minutes from Wulin Square
  • Cats and dogs welcome for a fee
Oakwood Residence Hangzhou offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. The luxury Oakwood Residence Hangzhou also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oakwood Residence Hangzhou was completed in January 2023.

This 4.5-star Hangzhou aparthotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Oakleaf – This restaurant specialises in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, German, Japanese

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Family friendly

  • Free cot

Restaurants on site

  • Oakleaf

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Rice cooker
  • Toaster

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 124 for adults and CNY 70 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed: CNY 250 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch LCD TV with digital channels

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Fee: CNY 500 per pet per stay
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a regional park
  • In the city centre

Things to do

  • Fitness classes
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 155 units
  • 19 floors
  • Banquet hall
  • Built in 2011
  • Renovated - January 2023

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 May to 16 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 124 for adults and from CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus a one-off CNY 500 cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 297 reviews
Rating 8 - Good. 99 out of 297 reviews
Rating 6 - Okay. 23 out of 297 reviews
Rating 4 - Poor. 13 out of 297 reviews
Rating 2 - Terrible. 2 out of 297 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hamid

Travelled with family
Liked: Cleanliness, room comfort

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Stayed 2 nights in Jan 2025

10/10 Excellent

Di

Travelled with group
Liked: Cleanliness, room comfort

Fantastic residence!

Stayed 4 nights in Nov 2024

8/10 Good

Ean Suat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

Maura

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

10/10 Excellent

Anonymous

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "go to" place to call home when we are in Hangzhou
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Overall ok

Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old property with unhelpful staff

Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019

10/10 Excellent

Akares

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Northman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jan 2019

10/10 Excellent

JY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and neat. Great quiet location and nice breakfast.
Stayed 3 nights in Dec 2018