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Sofitel Hangzhou Westlake

5.0 star property

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Photo gallery for Sofitel Hangzhou Westlake

Terrace/patio
Exterior
City view
Pub
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Parking included
  • Air conditioning

Explore the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • West Lake
    ‪5 min walk‬
  • Broken Bridge
    ‪3 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪5 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪37 min drive‬

Room options

View all photos for Luxury King Room

1 bedroom, premium bedding, down duvets, minibar

Luxury King Room

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, premium bedding, down duvets, minibar

Superior King Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down duvets, minibar

Junior Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed (Prestige)

  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 2 Single Beds

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 2 Single Beds, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access

1 bedroom, premium bedding, down duvets, minibar

Luxury Room, 1 King Bed, Business Lounge Access

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down duvets, minibar

Luxury City View King Room

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Business Lounge Access, City View

1 bedroom, premium bedding, down duvets, minibar

Luxury Room, 1 King Bed, Business Lounge Access, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down duvets, minibar

Superior City View King Room

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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4.3 out of 5, Excellent, (400)
The price is CHF 233
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includes taxes & fees
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About this property

Sofitel Hangzhou Westlake

Luxury Hangzhou hotel connected to a shopping centre, a quick walk to West Lake
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sofitel Hangzhou Westlake. During your stay, you'll be connected to a shopping centre and just a quick walk from West Lake. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge
  • Airport shuttle service available for a fee
Sofitel Hangzhou Westlake offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A terrace, barbecue grills, and multilingual staff are also featured at the luxury Sofitel Hangzhou Westlake. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Yong Jin Ge – This restaurant serves lunch and dinner.
Kwee Zeen – This restaurant serves breakfast, lunch and dinner.
Le Bar – On-site pub.
Club lounge – On-site bar.
Sky Garden Roof Top Loung – On-site rooftop bar.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden Roof Top Loung
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Hangzhou Westlake

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 429 reviews
Rating 8 - Good. 172 out of 429 reviews
Rating 6 - Okay. 42 out of 429 reviews
Rating 4 - Poor. 29 out of 429 reviews
Rating 2 - Terrible. 10 out of 429 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yang

Travelled with family
Liked: Cleanliness, staff & service
Good location, but facilities a bit old.
Stayed 4 nights in Dec 2024

10/10 Excellent

Heng

Stayed 3 nights in Nov 2024

6/10 Okay

Matt

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Bathrooms need to be updated
Stayed 2 nights in Nov 2024

6/10 Okay

Omar Mohamed

Stayed 6 nights in Nov 2024

8/10 Good

Hui Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.
Stayed 3 nights in Nov 2024

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and accommodating. Highly recommended!
Stayed 3 nights in Oct 2024

6/10 Okay

WEIRAN

Travelled with family
Liked: Staff & service
Very inconvenient to cross to place of interest. Especially to elderly
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Minchuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Westlake, very easy to access. Central location
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Overnight in Hangzhou
Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
Stayed 1 night in Jun 2024

10/10 Excellent

Peck Sze Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.
Stayed 3 nights in May 2024

10/10 Excellent

Hai Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location next to the lake
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service.
Stayed 5 nights in Apr 2024

2/10 Terrible

CHEE YEN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room review, facilities
- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Kim Hua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Luwei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jianlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kentaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Stayed 3 nights in Aug 2023