See all properties

West Lake State Guest House

5.0 star property

Wähle deine Daten, um Preise zu sehen

Photo gallery for West Lake State Guest House

Waterfront Room (King Bed) in Building No.2 | 1 bedroom, premium bedding, minibar, in-room safe
Lake
Exterior
Interior entrance
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007
  • Three Pools Mirroring the Moon
    ‪1 min drive‬
  • Hangzhou Zoo
    ‪3 min drive‬
  • Hangzhou Botanical Garden
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪43 min drive‬

Room options

View all photos for Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8 | 1 bedroom, premium bedding, minibar, in-room safe

Courtyard View Room (Twin Beds) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room with Courtyard View

Twin Room with Courtyard View | 1 bedroom, premium bedding, minibar, in-room safe

Twin Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for King Room with Courtyard View

King Room with Courtyard View | Living area | LCD TV, pay films

King Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Suite

Elegant Suite | View from room

Elegant Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed) | 1 bedroom, premium bedding, minibar, in-room safe

Qingyi Room in Building No.7(King Bed)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7 | 1 bedroom, premium bedding, minibar, in-room safe

Courtyard View Room (King Bed) in Building No.7

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8 | 1 bedroom, premium bedding, minibar, in-room safe

Courtyard View Room (King Bed) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Hyatt Hangzhou

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (395)
The price is CHF 202
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Hyatt Hangzhou

About this property

West Lake State Guest House

Lakefront Hangzhou hotel in Xihu with 3 restaurants
3 restaurants, a marina and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness centre and a bar/lounge.
West Lake State Guest House offers 232 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at West Lake State Guest House, you're just a quick walk from Viewing Fish at Flower Harbor. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, hydrotherapy or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 1-minute drive from West Lake and a few minutes from Zhejiang University Yuquan Campus
West Lake State Guest House offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A hot tub, a fitness centre, and a sauna are also featured at the luxury West Lake State Guest House. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
On-site venue – Overlooking the garden, this fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner.
On-site venue No. 2 – This fine-dining restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: CNY 147 for adults and CNY 74 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at West Lake State Guest House

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 280.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 147 for adults and from CNY 74 for children
  • Rollaway bed fee: CNY 280.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

State Guest House Hotel
West Lake State Guest House
West Lake State Guest House Hotel
West Lake State Guest House Hotel Hangzhou
West Lake State Guest House Hangzhou
West State Guest House Hotel
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

West Lake State Guest House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews
Rating 8 - Good. 16 out of 120 reviews
Rating 6 - Okay. 3 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sue, AB, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

Yu Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience with West Lake State Guest House
The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hidden gem
It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019

10/10 Excellent

HY, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

S, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place, poor service
The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019

10/10 Excellent

Zhening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and outstanding service.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

ALEXANDROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.
Stayed 2 nights in Apr 2019

8/10 Good

Nancy, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.
Stayed 1 night in Apr 2019

10/10 Excellent

DIXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied
Stayed 2 nights in Mar 2019

10/10 Excellent

葱葱, 密西根

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - it’s part of the west lake. No need to go out to the lake at all!
Stayed 3 nights in Mar 2019

10/10 Excellent

Jianpeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in good location. G20 was held there. Very interesting.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.
Stayed 3 nights in Jan 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers from USA
Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.
Stayed 3 nights in Jan 2019

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.
Stayed 2 nights in Nov 2018