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The Hanoi Club Hotel & Residences

4.0 star property

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Photo gallery for The Hanoi Club Hotel & Residences

Golf
Outdoor pool, pool umbrellas
Front of property
Lobby sitting area
Superior Twin Room, 2 Single Beds (City View) | Minibar, in-room safe, blackout curtains, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
76 Yen Phu Street,Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪20 min drive‬

Room options

View all photos for Premier Double Room, Lake View

Premier Double Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing

Premier Double Room, Lake View

  • Lake view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (City View)

Studio, 1 King Bed (City View) | Minibar, in-room safe, blackout curtains, soundproofing

Studio, 1 King Bed (City View)

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, Lake View

Premier Twin Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing

Premier Twin Room, Lake View

  • Lake view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed (Partial Lake View)

Deluxe Double Room, 1 King Bed (Partial Lake View) | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Double Room, 1 King Bed (Partial Lake View)

  • Partial lake view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (City View)

Superior Double Room, 1 King Bed (City View) | Minibar, in-room safe, blackout curtains, soundproofing

Superior Double Room, 1 King Bed (City View)

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (City View)

Superior Twin Room, 2 Single Beds (City View) | Minibar, in-room safe, blackout curtains, soundproofing

Superior Twin Room, 2 Single Beds (City View)

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (4248)
The price is CHF 49
for 1 room
includes taxes & fees
12 May - 13 May
Hanoi Royal Palace Hotel 2

About this property

The Hanoi Club Hotel & Residences

Family-friendly hotel with full-service spa and casino
This smoke-free hotel features a full-service spa, a casino and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include a restaurant, a fitness centre and outdoor tennis courts. Change of towels is available on request
The Hanoi Club Hotel & Residences offers 140 air-conditioned accommodations with fireplaces and minibars. 43-inch LCD televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

Children aged under 3 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us that they can't get enough of the helpful staff at The Hanoi Club Hotel & Residences. During your stay, you're just a quick walk from West Lake. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Steps from West Lake and a 4-minute drive from Hoan Kiem Lake
  • Airport shuttle service available for a fee
The Hanoi Club Hotel & Residences offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. A business centre and 5 meeting rooms are available.

WiFi and wired Internet are free in public spaces. A casino, a children's pool, and a fitness centre are also featured at the family-friendly The Hanoi Club Hotel & Residences. An airport shuttle (available on request) is available for a fee. Self parking and valet parking are free. A complete renovation of The Hanoi Club Hotel & Residences was completed in December 2024.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
The Hanoi Club Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM on request
  • Free self parking on site
  • Free covered valet parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 300,000 for adults and VND 300,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 outdoor tennis courts
  • Casino
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Slot machine
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • On a lake
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Fireplace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Hanoi Club Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 700000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: VND 500000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 300000 for adults and from VND 300000 for children
  • Airport shuttle fee: VND 660000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 700000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
The Hanoi Club Hotel & Residences offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Club Hotel & Palais Residences
Club Palais Residences
Hanoi Club Hotel & Lake Palais Residences
Hanoi Club Lake Palais Residences
The Hanoi Club Hotel Hanoi
Hanoi Club Hotel Lake Palais Residences
Club Hotel Lake Palais Residences
Club Lake Palais Residences
The Hanoi Club Hotel Lake Palais Residences
The Hanoi & Residences Hanoi
The Hanoi Club Hotel Residences
The Hanoi Club Hotel & Residences Hotel
The Hanoi Club Hotel & Residences Hanoi
The Hanoi Club Hotel Lake Palais Residences
The Hanoi Club Hotel & Residences Hotel Hanoi

The Hanoi Club Hotel & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 488 reviews
Rating 8 - Good. 208 out of 488 reviews
Rating 6 - Okay. 51 out of 488 reviews
Rating 4 - Poor. 8 out of 488 reviews
Rating 2 - Terrible. 11 out of 488 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location in a quiet side street by the west lake. 15 minutes from old quarter on foot
Stayed 4 nights in Jan 2025

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Joreen Tar Hui

Stayed 1 night in Dec 2024

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Aditya, Delhi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near a lake which was the best thing. It has all the required amenities many advance facilities like game room, golf area and wide area pool near to the lake. The rooms are spacious and the breakfast was fulfilling. The staff were really helpful and kind. If you need a good property near the west lake in Vietnam, this is the place.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a highlight of our time in Hanoi, it was beautiful and the staff was excellent. We would stay here again for sure.
Stayed 1 night in Dec 2024

10/10 Excellent

Shiv

Stayed 1 night in Nov 2024

8/10 Good

Houa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Staff & service
Cleaning Staff knocked on my door then entered at 7AM waking me up. Ridiculous.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vince

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Directly on the lake with a pool and driving range. The gym was one of the better hotel gyms ive ever come across. The sauna and jacuzzi were a huge plus. Bun Cha at the restaurant was to die for. Breakfast Buffett was pretty good, loved the espresso machine. Staff very attentive, great customer service! A bunch of Cafes within 5 minutes walking distance to the hotel. WIll definitely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

INGO, Brooksville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay great breakfast Nice rooms few drinks in mini bar free
Stayed 1 night in Oct 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Oct 2024

10/10 Excellent

john, Havelock

Liked: Amenities
All services are 5 stars rated, excellent facilities and services are great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lake front. Good breakfast and friendly staff.
Stayed 5 nights in Aug 2024

8/10 Good

Louis

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel. Clean. Great entrance and friendly and helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Amera

Stayed 1 night in Jun 2024

10/10 Excellent

Nuwan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding of the hotel was good as it is located next to the sea. However the streets outside were dirty and full of chaotic traffic.
Stayed 4 nights in May 2024

10/10 Excellent

Wayes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great stay. Comfortable beds and good rate. Loved the pool and gym facilities
Stayed 2 nights in May 2024

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Overall, a nice stay and good value for all amenities available. Staff was nice and most helpful. Nice to see renovations counting as updating is required.
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Zuhra

Disliked: Staff & service, property conditions & facilities
I recently stayed at Hanoi Club and Residence for 9 nights, paying a premium for what I expected to be a four-star experience. Unfortunately, the hotel's location in a narrow alley proved to be inconvenient, as taxis, cars, and buses struggled to pick up guests. The crowded, narrow streets filled with motorbikes made walking around feel unsafe. Moreover, I was disappointed by the unprofessionalism of the staff and management. Their lack of manners and disregard for guests' comfort was evident throughout my stay. I was asked to check the room for a hairdryer without them inspecting it properly first. However, upon checking, the hairdryer was indeed in the room. This lack of attention to detail was concerning and not what I would expect from a hotel of this caliber.
Stayed 7 nights in Apr 2024

10/10 Excellent

Thi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean with great service
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Feb 2024