2/10 – Ungenügend
Shane
Mit einer Gruppe gereist
4. Dez. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
If I could give this place zero stars I would. I just want to start out by saying the only friendly staff members were Rhonan, Ishama and Ozuah. Beside them the staff was not friendly and didn’t look happy. They looked annoyed anytime you asked for help. The waitress would literally Look the other way if they see you want help. There’s only three restaurants on the whole resort. And the food at every restaurant is Terrible ! Everything was either dry or undercooked. We waited two hours at the grill for our food and my friend never received her main meal because they forgot to put the order in ! The drinks are terrible. They need to retrain their staff or something. The rooms were dirty ! We waited two hours for our room and it was still dirty when we got into the room. There’s no swim up bar like advertised. The bell boys never brought our bags. After waiting 20 minute we brought our own bags to the room. I would not recommend this place to any one. It’s also far from everything. They also never have anything ask for they’re always out of something. The room service is terrible they took almost two hours to bring us just cereal and a ginger ale. This place is too expensive to have terrible food and terrible service. This place claims to be luxury and it’s far it. It’s NOT worth the money.
Shane
Aufenthalt von 3 Nächten im November 2024