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Best Western Plus New England Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus New England Inn & Suites

Exterior
Indoor pool
Interior entrance
Exterior
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
2253 Berlin Tpke, Berlin, CT, 06037
  • Checkered Flag Raceway
    19 min walk
  • Silver Lake State Access Area
    3 min drive
  • Cromwell Commons Shopping Center
    8 min drive
  • Hartford, CT (BDL-Bradley Intl.)
    34 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen

Suite, 1 King Bed, Non Smoking, Kitchen | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Pool
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very good, (1053)
The price is CHF 101
for 1 night
includes taxes & fees
10 Dec - 11 Dec
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About this property

Best Western Plus New England Inn & Suites

Hotel in Berlin with free breakfast and fitness centre
This smoke-free hotel features an indoor pool, a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
Best Western Plus New England Inn & Suites offers 57 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus New England Inn & Suites. During your stay, you'll be within walking distance of Checkered Flag Raceway. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a business centre and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 2-minute drive from Checkered Flag Raceway and a few minutes from Silver Lake State Access Area
Best Western Plus New England Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. There's an onsite business centre. Free breakfast is served daily. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Plus New England Inn & Suites. Free self parking is available.

This Berlin hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western New England
Best Western Plus New England
Best Western Plus New England Berlin
Best Western Plus New England Inn
Best Western Plus New England Inn Berlin
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Berlin Best Western
Plus England & Suites Berlin
Best Western Plus New England Inn Suites
Best Western Plus New England Inn & Suites Hotel
Best Western Plus New England Inn & Suites Berlin
Best Western Plus New England Inn & Suites Hotel Berlin

Best Western Plus New England Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1047 reviews" "
Rating 8 - Good. 339 out of 1047 reviews" "
Rating 6 - Okay. 110 out of 1047 reviews" "
Rating 4 - Poor. 41 out of 1047 reviews" "
Rating 2 - Terrible. 39 out of 1047 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, food, service were exceptional; but pool had way too much chlorine to the point it burnt our eyes and was irritable to my grandson's air quality.
Stayed 1 night in Aug 2024

10/10 Excellent

HAZEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and easy to get on the highway... Staff was very accommodating
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and helpful girl at the front desk
Stayed 1 night in Aug 2024

10/10 Excellent

Aldo

Liked: Amenities, property conditions & facilities
Due to its location and surrounding, it is an advantage over others properties
Stayed 1 night in Aug 2024

8/10 Good

Sonia

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Christina

Stayed 2 nights in Jul 2024

8/10 Good

Paul, Richmond Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Places clean, service friendly. Walls were thin, I could hear the TV from the neighbor next-door, and they only heat the pool in the winter apparently so it was frigid, but everything else was fine.
Stayed 1 night in Jul 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Diana

Travelled with partner
No comment
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew, chelmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms, quiet location and a good selection for breakfast
Stayed 1 night in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean comfortable, well run hotel at a reasonable rate. Nice pool open early and closes late. Nothing fancy, but very comfortable.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff fronting a comfortable hotel
We weren't allocated the type of room we requested but we made it work. The problem could've been avoided with better communication during the reservation process. Not overall, clean, comfortable and did the job. Staff were friendly.
Stayed 1 night in Jul 2024

6/10 Okay

Colleen, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service
The entry way and the first floor was fine. Staff at check in was ok. But the second floor which our room was on had a bad musty odor. We saw a fan on the ground in the hallway. Our room, the air was not on so the room had a bad musty smell upon entering. The remote control did not appear to be clean. I used my own Clorox wipes to wipe it down. The full size mini fridge worked well & was very nice. Also had a microwave (we did not use). The bathroom was overall clean and functional. But there is a loose broken tile in the middle of the bathroom floor. The beds too firm and the pillows were too flat. The room did not smell clean because of the odor.
Stayed 1 night in Jul 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Luz

Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael

Stayed 1 night in Jul 2024

8/10 Good

Alberto, Stamford

Business traveller
Liked: Staff & service
Hotel and room were nice. Staff was super friendly. Seeing and hearing the heavy duty blower outside my room in the hallway every day/night was odd, worse that staff didn’t know what it was doing there either.
Stayed 5 nights in Jul 2024

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable room
Stayed 1 night in Jul 2024

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Sylvia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I have stayed at Best Western hotels frequently in the past, but this is by far the worst hotel I have ever stayed at. After checking in, I walked through the hallway and encountered a very strong smell of marijuana, which was extremely unpleasant. (Same as other previous review). Upon entering the room, I immediately noticed stains and marks on the bed sheet. Within less than an hour of checking in, we decided to pay extra money to find another hotel. When we left, the staff was not surprised at all, and they simply processed our checkout and informed us that the room charge would not be refunded, which we accepted. I strongly do not recommend this hotel.
Stayed 1 night in Jul 2024

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024