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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Property grounds
Point of interest
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Free WiFi
  • Laundry
  • Parking included

Explore the area

Map
111 Berlin Rd, Cromwell, CT, 06416
  • TPC River Highlands
    ‪9 min drive‬
  • Wesleyan University
    ‪9 min drive‬
  • Brownstone Exploration & Discovery Park
    ‪10 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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Standard Room, 1 Queen Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

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About this property

Quality Inn Cromwell - Middletown

Riverfront hotel with free breakfast and health club
This hotel features a health club, a snack bar/deli and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Cromwell - Middletown. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and ice skating
  • 7 minutes by car from Dinosaur State Park and 7 minutes from Wesleyan University
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A health club, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Cromwell - Middletown. Free self parking is available.
Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in and check-out are available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 16 May 2025 to 30 June 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 234 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 212 out of 1001 reviews
Rating 4 - Poor. 146 out of 1001 reviews
Rating 2 - Terrible. 147 out of 1001 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sonja

Disliked: Cleanliness, property conditions & facilities, room comfort

Skip it if you can

I would normally not leave a poor review, but the first room we were in the toilet didn’t flush so they ended up moving us. The second room was not what we paid for and the TV rarely worked. The rooms were just not up to standard.
Stayed 1 night in Mar 2025

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really nice
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

Pay more, you should do better elsewhere

You get what you pay for - hotel is old, rooms are marginally clean, bathrooms lacking, furnishings are mismatched. Staff is friendly. Breakfast should be skipped, it's not worth it.
Stayed 2 nights in Feb 2025

8/10 Good

Brandon

Stayed 3 nights in Feb 2025

10/10 Excellent

Kim A

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great for the price

Check in staff fess friendly and pleasant. Parking was easy and there was a luggage cart for convenience. The room was spacious and smelled clean. Beds were comfortable and there were no signs of “little friends” on the mattresses. Storage space (drawers, hangers, nooks for suitcases) was ample. I had a nice big desk, microwave and fridge that was helpful. Bathroom was adequate and clean but water pressure made me miss my home. Breakfast was limited. They put out very few items at a time. The pancake machine was really fun to use. Kids would love it. But the pancakes they made were really gluey and stuck right to the paper plates. I learned to butter the plates first.
Stayed 3 nights in Feb 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
The place was good valuu- $65, a night. The room was clean - linen and towels were clean. Furniture dusted; carpet clean. Furnishings worn here and there. But it did not detract from the general cleanliness and neatness.
Stayed 1 night in Feb 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 4 nights in Feb 2025

6/10 Okay

Reinier

Business traveller
Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Joel

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our first room smelled like cigarettes and had a broken door handle to get into the room, they moved us into another room and the metal bar that holds the shower curtain was completely broken and hanging out of the wall
Stayed 4 nights in Feb 2025

4/10 Poor

Leszek

Disliked: Cleanliness, staff & service, property conditions & facilities
Lock in the door,did not work properly,problem with a toilet,problem with booking.I booked and paid on Expedia,I had confirmation.When I arived I have to pay again higher price .I did not reservatin.This was vary bad experience
Stayed 1 night in Feb 2025

10/10 Excellent

Samean

Liked: Property conditions & facilities
The stay was nice I was upgraded to a king size bed when checked in elevator was a lil slow lol but other than that it was good stay
Stayed 1 night in Feb 2025

2/10 Terrible

Leszek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good
Stayed 1 night in Feb 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay over

Nice place. Room was great. New air freshener needed
Stayed 1 night in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

ISAAC

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Property conditions & facilities
Did not check in for my stay. From the moment you walk in the pictures on line are not what this place looks like. And the smell of the place is horrible. Looks run down
Stayed 2 nights in Jan 2025

6/10 Okay

Daniel

Liked: Staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Randy

Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality Inn surprised me with their quality

I booked a room at the Quality inn at the last minute because of a snowstorm coming in and my daughter was in a tournament in Hartford. I could not afford an expensive hotel and it was a 2 and 1/2 hour drive back home. I did not expect the room to be as clean as it was. I did not expect the bed to be as comfortable as it was. I really just needed a place to sleep for the night. I was pleasantly surprised. I slept great!! I also appreciated how the parking lot had been plowed the best it could be the next morning by 6:30 a.m. The staff were very friendly. I believe it was a great value for the cost.
Stayed 1 night in Jan 2025

6/10 Okay

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 1 night in Jan 2025

2/10 Terrible

Skylar

Disliked: Staff & service

Wrong room, would not help

Paid for a queen bed, only provided us with a room with two full beds. Could not work with us to fix the issue.
Stayed 1 night in Jan 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness

Clean and comfortable budget stay

Suitable for my needs and clean. The interior of the rooms could use updating but the bed was comfortable and for a budget stay it was great.
Stayed 1 night in Jan 2025

8/10 Good

Meghan

Liked: Cleanliness
Stayed 2 nights in Jan 2025