2/10 – Ungenügend
Paul
11. Dez. 2024
Verbesserungswürdig: Personal & Service
Don't Expect Southern Hospitality
I have stayed with the Hotel Indigo franchise for years, from coast to coast, because they tend to have a high level of customer service. Well, not this one. If you're like me, you plan your mornings down to the minute, so imagine my surprise when I went to start my day with a shower only to discover that I had (2) hand towels, period. So I said fine, roll with it. Then I stepped into the shower only to learn they had not filled their dispensers with shampoo. Again, roll with it. At the rate they ask, my stay should have been nothing short of excellent. At check out, I tell the front desk staff of my issues and inform them that their manager is a failure and is failing them. They asked if I would like to speak with the manager, and I replied, "Yes." Out comes the general manager, who gets up in my face, maybe twelve inches from me, to ask what my problem is. I close the gap to six because I refuse to allow him to bully me and explain to him that he is a complete failure at what he does and his staff doesn't deserve such poor management. Can you imagine working for this guy for $10 to $15 an hour? Southern hospitality in Hattiesburg went to die at the Hotel Indigo.
Paul
Aufenthalt von 1 Nacht im Dezember 2024