The website & 4 star rating are nothing like it. I was in a small very hot room the only window being approx 12ft up in the roof, the window was half covered with blind the other half muddy grime. All upstairs smelt cigarette smoke & very strong spices.There was an air con unit at the top of one wall I could not reach to switch on or find remote. I ate in the restaurant after work the male waiter was very polite friendly & food was good. I asked for help with the room a female staff member came to room approx 9pm climbed on chair & switched air con on it worked, I asked for the blind to be closed as sunrise was 5am the staff member asked someone in the bedroom opposite and then advised she was going downstairs to find something to close it with and get remote for air con, the air con lasted 20mins then stopped & continuously beeped with an error code, she never returned to help with either. The bed sheets were clean the rest of room was not, floors were dirty & stained, shower & toilet had stains, hair, other residues, mug & glass had thick dust in them. 10pm ish large furniture was being moved around noisily. I was awoken at 1.30am by smoke alarm, dressed & got to end of hallway to be told someone smoking upstairs had set it off no fire. I was then awoken approx 5am by sunlight from the ceiling window. In the morning downstairs was all locked up no one around to speak to about any of this, I went to work exhausted with clothes smelling of smoke & spices.