2/10 Terrible
Capri
Travelled with partner
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we recieved a passcode for our room. It was the room number plus a 0. Easily guessable to anyone staying at the hotel. It was literally the room number. Not only was the passcode easy to guess, we found out the door lock didnt even lock at all! There was no safety for our room. The window had no screen and did not lock and was large enough for someone to break in. We had to stay at our hotel for fear of our items being stolen. The room was incredibly dirty. The toilet seat had brown crust. The tub had debris. The towels were tattered and stained. The room smelled and the carpet was disgusting everywhere in the hotel. The plugs had layers of dust that have never been cleaned. The pillows were for some reason were mashed up into hard uncomfortable balls. The sheets were disgusting. They sent us an email before hand saying please dont leave a bad review which didnt click with me at the time because they were trying to be accomadating, but the state of the hotel shows that they arent willing to care for their guests by keeping it atleast at minimum ok to stay in. No accomadations will make up for the horrible state of the hotel. If they really cared they would do better. I should have read the reviews before but expedia did not show them to me. I saw reviews about staff stealing from guests and lack of cleanliness. I wish we would have chosen somewhere else. The room made me feel sick.
Capri
Stayed 1 night in Aug 2024