The place was perfect for our birthday celebration in Hot Springs. My only complaints: the drive was ice covered due to recent weather. The local person's response was to drop salt off for us to deal with it. This should have been handled by them and ideally before our artival. Instead we did salt the drove at our our risk of falling. Unfortunately, it did not melt enough to use and we had to hall our stuff up and down the hill. Also, upon leaving we accidentally set the alarm off. It took 20 minutes to get assistance after multiple attempts. Making us late to our reservations. We attempted to contact the alarm company, but they were unable to help us at all. We called the police to let them know it was a false alarm. Understandably, they are required to dispatch regardless unless they are contracted by the alatm company. Once we finally was able to speak with the local petson, via text, the answer was to leave it and the local support would address it.
When we arrived back the alarm was no longer running as it appeared they had unplugged it.?? Finally, we were unable get the dishwasher to start. Probably our confusion.
Again, the place is really nice and was great for our group. We were simply disappointed with the lack of support from the local team.