We booked the property for the pool. When we arrived, the pool was empty, with no warning from the host. Upon arriving and discovering the issue, we immediately contact the host to renegotiate price, which he was completely unwilling to do. His tone of voice and choice of words was very rude and unprofessional.
Due to it being Derby weekend in town, there were NO other options for lodging, so we stayed.
Over two weeks after our stay- still no partial refund received, the host contacts us for guidance on his security cameras, which we have no expertise in. Still offering no reconciliation for his error/neglect.
Had the listing not shown the pool, I would not have booked. The whole experience seemed like a scam, I did not receive what was advertised, and was offered nothing to make it right. There was no cooperation from the host and his customer service was absolutely astonishing.
I would not recommend booking the property or doing business with this host in any capacity.