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Candlewood Suites Houston NE - Stafford by IHG

2.5 star property

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Photo gallery for Candlewood Suites Houston NE - Stafford by IHG

Room amenity
Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | Iron/ironing board, free WiFi, bed sheets, alarm clocks
Room amenity
Exterior
Property amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
11230 Southwest Fwy, Houston, TX, 77031
  • Stafford Centre
    ‪4 min drive‬
  • Sugar Land Town Square
    ‪7 min drive‬
  • Westheimer Rd
    ‪10 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪53 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Bath Shower Combination)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Bath Shower Combination)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Accessible (Mobility, Transfer Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Walk In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Heritage Inn Suites Houston/Sugar Land, Trademark by Wyndham

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, (1190)
The price is CHF 101
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Heritage Inn Suites Houston/Sugar Land, Trademark by Wyndham

About this property

Candlewood Suites Houston NE - Stafford by IHG

Hotel with free parking, in the vicinity of Stafford Centre
An outdoor pool, a 24-hour fitness centre and Access to hot tub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is not available.
Candlewood Suites Houston NE - Stafford by IHG offers 80 accommodations with free newspapers and coffee/tea makers. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wired and wireless Internet access. Cable televisions are provided. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Houston NE - Stafford by IHG. During your stay, you'll be close to Stafford Centre. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Stafford Centre and 7 minutes from Sugar Land Town Square
Candlewood Suites Houston NE - Stafford by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. A business centre and 3 meeting rooms are available. Event space at this hotel measures 300 square feet (27 square metres) and includes conference space. Candlewood Suites Houston NE - Stafford by IHG also features laundry facilities and a lift. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 300 square feet of conference space
  • Business centre

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Free daily newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of USD 100.00 per week
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 7:30 PM

Property is also known as

Comfort Inn Hotel Southwest
Comfort Inn Southwest
Frontier Hotel Houston
Frontier Hotel
Frontier Hotel
Candlewood Suites Houston NE Stafford by IHG
Candlewood Suites Houston NE Stafford an IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Hotel
Candlewood Suites Houston NE - Stafford by IHG Houston
Candlewood Suites Houston NE - Stafford by IHG Hotel Houston

Candlewood Suites Houston NE - Stafford by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 112 out of 229 reviews
Rating 8 - Good. 34 out of 229 reviews
Rating 6 - Okay. 18 out of 229 reviews
Rating 4 - Poor. 23 out of 229 reviews
Rating 2 - Terrible. 42 out of 229 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the Convenience
Stayed 2 nights in Dec 2024

4/10 Poor

darrell

Stayed 2 nights in Nov 2024

10/10 Excellent

Lorna

Stayed 1 night in Oct 2024

2/10 Terrible

dylan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
READ BEFORE STAY
To start off the front desk staff are extremely rude & unprofessional, probably the most unprofessional front desk staff I have ever experienced at any hotel I’ve ever stayed at.. upon checking in we had just came off a long cruise, therefore had a decent amount of luggage.. the luggage trolly had all 4 flat tires and was extremely difficult to push, the next thing is the entire 2nd floor reeked of cigarette smoke, once we got into our room & got situated i realized our window doesn’t lock so I attempted to call the front desk where I found out our room phone does not work, they came up and just drilled the window shut, they said they would move us to a new room if they couldn’t fix the window, since they drilled the window shut they considered that being fixed. I pre paid for my hotel, when I arrived at the property they needed a credit card for the damage deposit. They charged me for the damage deposit twice and also charged my credit card for the entire stay again, I had 3 charges on my card from the property which the manager did refund me after I brought it up to them. Also the water pressure is horrendous, I needed to use a face cloth to get the soap off my body as the water had 0 pressure. Management said it was due to utilities maintenance that had taken place and they never came back to fix the issue
Stayed 4 nights in Nov 2024

10/10 Excellent

Ann

Stayed 4 nights in Oct 2024

2/10 Terrible

alejandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at [Hotel Name], and unfortunately, my experience was far from pleasant. The only reason we stayed here was that other hotels in the area were fully booked for the night, leaving us with no other option. Upon arrival, we were taken to a room that had a strong smell of mildew and, to our dismay, roaches in the corner. Despite being advertised as a non-smoking hotel, the entire establishment reeked of smoke and marijuana, making it hard to feel comfortable. Additionally, the rooms appeared not to have been cleaned properly after the previous guests. We found a used towel in the restroom, which is simply unacceptable. Overall, my stay was disappointing due to the cleanliness issues and unpleasant odors. I would not recommend this hotel based on my experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dominique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
INCREDIBLE quality for a great price, love the hospitality from the staff as well. I will definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can get back on beltway 8 no problem. Price is great for a brand new room. 25 minute commute to my job.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and staff were friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2024

8/10 Good

Jacqueline

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Candlewood..
Room was very nice and clean. Spacious with a very clean kitchenette. The only thing i had an issue with is that the room had a slight hint of smell of cigarette. Other than that very clean and up to date
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shelbi was great. She gave me good directions to a good spot to eat that wasnt far away. The room is spacious.
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in
Stayed 1 night in Oct 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in process. They gave me a goodie bag for being a member and the room was nice and clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well and everyone was nice and helpful. The room was nice and clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall
Stayed 1 night in Oct 2024

2/10 Terrible

Muddy, Houston

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet area
Stayed 1 night in Sep 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
No good place to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full sized kitchens and comfortable bed
Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and maintenance is on point.
Stayed 1 night in Sep 2024

4/10 Poor

Armando

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kitchen in the room was nice and the restroom had been remodeled as well. However.... The room floor was uneven in some areas, the door handle for the bathroom fell off, the chair in the room was old and broken, the carpet where the AC unit sits was soaked due to the condensation, not a real breakfast which was an upset because thats why we booked it and should list it as a continental breakfast. Would not stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the full size kitchen. Walmart is right around the corner.
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Stayed 3 nights in Aug 2024