2/10 – Ungenügend
Patrik
Mit einer Gruppe gereist
1. Okt. 2024
Verbesserungswürdig: Personal & Service
We had a room in the guesthouse which looked cute first, but we were not allowed to use the hot tub, which apparently was only for the Hotel Hill Guests, although in our booking it said hot tubs available. They told us about 2 dinner options, either at their hotel or next door of the guesthouse a more simple nice looking pub style restaurant. When we went it was closed and the reception did not know about it although this pub belongs to the hotel as well. We had dinner at the hill restaurant where my wife got cold mashed potatoes and the second try was not warm either. The worst thing that happened was a smell when we came back to the guesthouse. It was very cold but they offered a small heater in the room. We plugged it in in the bedroom and suddenly after 5min, smoke came out of the socket in the bathroom and we left the house. The reception only said, you might plugged in too many devices which was not the case, just the little heater. They offered us a room in the hotel but we saw other guests from the guesthouse leaving it as well because of the smell of the smoke and no fire alarm protection in their rooms. We would not go back. Irresponsible especially towards that family that was there with little kids.
Patrik
Aufenthalt von 1 Nacht im September 2024