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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Meeting facility
Terrace/patio
Reception
Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • The DalesWay
    ‪11 min walk‬
  • Ilkley Playhouse
    ‪15 min walk‬
  • Ilkley Pool and Lido
    ‪3 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪16 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Hotel in Ilkley with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and dry cleaning.
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

During your stay at The Craiglands Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from Millenium Maize. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Within a 15-minute walk of Millenium Maize and The DalesWay
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ilkley hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Languages

English, Hindi, Polish, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 30.00 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 106 out of 398 reviews
Rating 8 - Good. 136 out of 398 reviews
Rating 6 - Okay. 79 out of 398 reviews
Rating 4 - Poor. 53 out of 398 reviews
Rating 2 - Terrible. 24 out of 398 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

D

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
could be good
Sadly the hotel seems rather dowdy and past its best. Everything seems in need of a makeover. No food available on a monday night and the bar is overpriced and the wines are at best average Few guests made it soulless to sit in the bar
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really classy hotel. For an old building, it has been well restored to a more modern feel, but not too modern! Room a great size - shower was the most powerful I have ever seen! Highly recommended and would go out of my way to stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half term stay
The last stop of our half term staycation, had stayed here before in springtime, decided to return to view the autumnal colours…. Didn’t disappoint!!! Lovely hotel in a beautiful location…. definitely feel relaxed and energised after a visit!
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Food was good and staff friendly and helpful. Rooms were in good order with all necessary facilities.
Stayed 1 night in Oct 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, within walking distance of main town centre. Spacious bedroom and friendly, welcoming staff.
Stayed 1 night in Oct 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Need to update the bathroom. Very odd to not have a shower stall, that is not a stall but a drain in the middle of the shower area. The shower curtain does not go lower to the floor and not the length of the shower area. The sink is to low, near to my knees.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

J Richard

Enjoyable stay
Car parking is a little awkward. The info about the restaurant was somewhat lacking. The staff were warm and friendly. The room was small but comfortable. Overall we enjoyed the stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect comfortable hotel
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
After reading a few bad reviews, plus lots of good reviews I was pleasantly surprised by the hotel, Will stay again
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Lorraine

Stayed 1 night in Sep 2024

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The good and the bad….
We enjoyed our stay very much, except for one glaring issue…the breakfast buffet was a zoo, guests hoarding food, staff being unfriendly and pushy, no food being stocked in the buffet…the young man at the check in was very nice and felt bad, but the older woman on staff was terribly pushy and abusive. It’s too bad because the hotel is nice and the front desk was responsive. Also, our dinner the first night was absolutely delicious!
Stayed 1 night in Sep 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing else to add. Very poor service.
Stayed 1 night in Sep 2024

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
This property is set in pleasant surroundings & is conveniently located, only 5 minutes walk from the town. Staff are friendly & rooms are clean & comfortable.
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Yorkshire More!
Had a good stay. Hotel was a 10 minute walk to all the facilities the town so had a good choice of bars and restaurants. Arrived on the Monday evening and no food was being served as restaurant was closed. No offer of snacks only basic chips from the restaurant. Room was large and spacious and the hotel is in a very nice spot and we had good views of Ilkley Moor. The bar and restaurant area lack atmosphere and is not appealing so we didn't eat there. In all good value for money for the three days
Stayed 3 nights in Sep 2024

8/10 Good

Karmjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds but toom look a little dim and tired. Charged for parking on hotel grounds which is disappointing
Stayed 1 night in May 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Miss C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a lovely area just down from ilkley moor. The lady on reception was extremely helpful and also let us check in early. Had Bavette steak for dinner and it was excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Shanthi

Stayed 1 night in Aug 2024