I’ve travelled every year with VRBO/HomeAway; this management company completely dropped the ball. I never received the information to check in, and a representative tried to argue with me about that; this took several calls before I got an answer. The gals at the actual office, were very nice.
The house is fine, but beware; they have plastic on beds, under mattress pad; can make it to warm and sweaty.
The greatest concern, is the incredibly dirty pots and pans and cutting boards. The pots and pans are ALL disgustingly filthy. I would be embarrassed to donate to good will; all of it belongs in the trash.
The dishwasher flops down to the floor, and the bottom rack comes flying out; a glass broke inside the washing machine, because of this.
The coffee pot broke; I had just washed it, placed it gently on the counter and it broke into tiny pieces. I called the number for help, and there was no answer. I texted and was told my concerns we be handled in the morning. No one called, and I decided to check out a day early.
I was told upon check-in that, if there were any problems, I could call up till 2am; this is not true