It was a pleasure to stay in the penthouse for a week at the end of September and early October. The instructions for entry were clear and complete. Underground parking for one vehicle allows easy access to the elevator for checking in and out. The place was as described, with an abundance of condiments, such as coffee, tea, sugar, ketchup, mustard, bbq sauce, soy sauce, so no need to pack your own. Almost every cooking utensil you can think of is supplied. In fact, I was so impressed with the Kirkland cookware, I’m going shopping at Costco to purchase a set. There are two balconies, the largest of which has two cushioned chairs, a settee and room for a large bbq. The view from the main balcony is a panaroma of the lake and mountain ranges. It’s also covered so no problem with rain. The wi-fi worked well and both tv’s were large flat screens with access to several cable channels as well as Netflix and Prime. The three beds were comfortable and the bathrooms were clean and spacious. Plenty of towels and good quality soap, shampoo and conditioner. Lots of dvd’s, games, etc. in case you need to spend time inside – however my two brothers and I spent most of our time on the balcony. Given the all around quality of the accommodation, I would expect that management would be quick to respond to concerns, however we never had any and I suspect most others don’t either. Fast food outlets are close as is the downtown. Plenty of good quality restaurants and other services