2/10 – Ungenügend
Ricarda
10. Juni 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I booked a stay here for 3 nights in June. The gym was not available (which was one of my main reasons to book this facility). The breakfast had cold boiled eggs from the day before and spam instead of bacon. The premium standard is definitely not met by this resort. The staff is very unfriendly and smokes on the balcony instead of tending to customers. On the second night, at 3 am!! a pipe bursted from under the sink in the bathroom, water got all over the room including 3 other neighbor rooms. Nobody was at the reception and I waited in the lobby until 8 am. When the staff arrived there were no excuses or refund offers. Don’t book this hotel if you need medical assistance. I got a panic attack and get really anxious when the water bursted. I knocked on the room next to me, and a Greek couple managed to close the pipe with a towel. Very unpleasant experience that would have been more acceptable if the staff would have at least apologized…I will inform the authorities about this.