2/10 – Ungenügend
Karen M.
27. Jan. 2025
Verbesserungswürdig: Sauberkeit
Poor experience with the rental agency
Three weeks after returning from our trip to Amelia Island Plantation for Thanksgiving with our adult children, I received an email from Amelia Island Vacations, the property rental agency. They charged my Visa card without my consent for 285.00 for the repair of a louvered bi-fold door that they accused us of breaking. I called the property rental agency immediately and told them that we did not break the door and that it was coming unglued and falling apart when we got there. After four attempts by me to have them reverse the charge they refused and said that “Per our policy, the replacement charge will not be refunded”. I have reviewed their rental policy and nowhere in the agreement does it say that if you don’t report something as broken during your stay you will be billed for the repair. Also, the air conditioning in the bottom two bedrooms and bathrooms is not adequate. They do have floor fans in the rooms but we were hot even in November.
Karen M.
Aufenthalt von 4 Nächten im November 2024