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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Premium bedding, pillow-top beds, in-room safe, desk
Free daily buffet breakfast
Combined shower/bathtub, free toiletries, hair dryer, towels
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
53 Jefferson Road, Jacksonville, FL, 32225
  • University of North Florida
    ‪5 min drive‬
  • St. Johns Town Center
    ‪7 min drive‬
  • Jacksonville Cruise Terminal
    ‪11 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Jacksonville - Blount Island by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1003)
The price is CHF 258
for 1 room
includes taxes & fees
13 Jun - 14 Jun
Holiday Inn Express Jacksonville - Blount Island by IHG

About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Hotel in Jacksonville with free breakfast and fitness centre
This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room and concierge services are on-site.
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express and Suites Jacksonville East by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Regency Square Mall. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 7 minutes by car from St. Johns Town Center and 12 minutes from Jacksonville Cruise Terminal
Holiday Inn Express and Suites Jacksonville East by IHG offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express and Suites Jacksonville East by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in November.
  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Holiday Inn Express and Suites Jacksonville East by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1003 reviews
Rating 8 - Good. 279 out of 1003 reviews
Rating 6 - Okay. 118 out of 1003 reviews
Rating 4 - Poor. 70 out of 1003 reviews
Rating 2 - Terrible. 48 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

William

Travelled with partner
Disliked: Property conditions & facilities
We had booked and our printed reservation confirmed that we had reserved an accessible room as my wife has mobility issues. We checked in after we had eaten dinner and planned to remain in the room the rest of the night so we completely unpacked. My wife decided to shower. She was completely undressed before she noticed that the bathroom had a regular bathtub with a high side to step over and no grab bars. It was definitely not an “accessible” bathroom. At that point it was too late to ask to be moved to a different room. Therefore I had to stay in the bathroom while she showered to make sure she didn’t slip and fall and to help her get in and out of the tub. Likewise the dispensing bottles containing the shampoo, conditioner and liquid soap were attached in a holder and therefore not movable and extremely difficult to reach and use in not only the bathtub but also the sink. We believe that we deserve a refund or credit for the extreme inconvenience we encountered with a room that was not what we booked. The desk lamp did not work as it had apparently been taken apart to be repaired and not put completely back together. The TV worked fine but the TV remote control selector was held together by rubber bands because its battery cover was missing.
Stayed 1 night in Feb 2025

10/10 Excellent

Renee, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access was difficult from main road.
Stayed 2 nights in Feb 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2025

10/10 Excellent

Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and friendly. Clean! Comfortable. Breakfast was very good, lots of options.
Stayed 1 night in Feb 2025

6/10 Okay

tomica

Stayed 1 night in Feb 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here during a visit to family who lived nearby. The hotel was clean, the room was fine, bathroom ok. Really a basic place but fine for the short stay. Breakfast was much better than we expected.
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convient to our cruise ship
Stayed 1 night in Feb 2025

8/10 Good

ShaQuana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It is with deep regret...

God's Gracious Morning. I am up at 5:39am writing this review. I want to start by saying that I've stayed at an IHzg hotel in Oneonta, NY which was amazing from top to bottom. So I was like great we'll stay at 1 the day b4 our cruise in FL. (We had 3 rooms-12ppl) Where do I start. We walked into a cold lobby to check in but that could've just been us coming from outside. Got there and rooms weren't ready no problem wait wasn't long. When we got to room we knew why. The rooms smelled like stale, dry, moldy, water and cigarettes - non smoking hotel btw. In my room the cushions on the couch were torn and the cotton was coming out. Those were the first 2 things I reported to front desk (the lady was great btw). Nothing they could do about smell but maintenance came and changed couch cushions only for him to say couch linens weren't changed - SMDH). We endured only staying for 1 night. Next Bathtub stopper wouldn't stay up so when you took shower the dirty water didn't drain from tub left soapy scum around tub. Went down to front desk she gave my a bottle of cleaner and rag for tub. Came up cleaned tub and was like only 1 night. We were on 2nd floor and it sounded like there were 100 kids just running back and forth until about 2am, needless to say we complained about 4 times to front desk I had to go down the 1st 2 times because phone didnt work. The tv also didn't work they came and fixed both they said kids play with phone and make prank calls and tv needs to be reset.
Stayed 1 night in Feb 2025

10/10 Excellent

Olivia

Stayed 1 night in Feb 2025

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

The front desk attendant Darren was extremely friendly and helpful. He set the tone for a great experience. The hotel was clean and inviting. The room was spacious and very clean. Amenities such as shampoo and conditioner were plentiful. We were allowed a late check out at no extra charge. I would definitely stay here again.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort

Expected better but ok.

The amenities were quite sparse. No hairdryer in room and they seemed annoyed when I requested one. Sheets for fold-out bed were thrown loosely into bad that made them seem unwashed. Mattress cover was in vad shape, shredded in places.
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and doors in disrepair. In-room safe was floating on the closet floor, unsecured and w/o power. Informed the desk; no Maintenace dept on weekends.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adriana

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Amenities
Easy parking and clean lot
Stayed 1 night in Jan 2025

8/10 Good

Swetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to highway, very good breakfast is served
Stayed 1 night in Dec 2024

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2025

8/10 Good

Denise

Stayed 1 night in Jan 2025

10/10 Excellent

Jimell, Albany

Business traveller
Liked: Amenities, property conditions & facilities
All was well
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn Jacksonville

This Holiday inn was very clean! The front desk staff were so friendly and accommodating. The breakfast selection was awesome.
Stayed 2 nights in Jan 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Christine

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Kathleen Julia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The people working there were friendly and nice. Our room had stuff in it, left by previous occupants. We had a dead cockroach in our bathroom on 2 different days (at least they were dead). Some outlets didn't work. Pretty good breakfast. Convenient location.
Stayed 4 nights in Jan 2025

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025