I want to start off with the positives the place looks just like the photos online and seeing that amazing view every day from the deck was truly beautiful. Having use of the kayak’s and the paddle boat was very generous of the owner and it really made for some fun times on the water. The owner is a wonderful host, he went out of his way to make things right for us and made our stay more pleasurable. He is the reason I’d come back.
Unfortunately though our stay did not start out well. I have rented with Vrbo before, however I have never experienced working with Vacasa and I can say that I am not pleased with their cleaning and maintenance services. With the amount of money spent especially in additional fees this place should have been emasculate and in well working order.
We had a 12 hour drive so we arrived after dark, there were no lights on the porch or walkway. The bulbs were all burned out so we had to use our cell phone flashlights to unload the cars and hoped no one fell. The home appeared clean upon entry but we found multiple concerns such as the garbage being left in the can from the previous renters, all the floors being very dirty, especially the bathroom ones. My friends actually ended up washing their bathroom floor as it was sticky. That shower door was broken too. Many bulbs were blown-out throughout the house, the ceiling fan blades had dust caked on them, the grill was not suitable to cook on, the grill brush was destroyed and the propane fire pit ignition connection was broken.
As I did contact the Vacasa people to address these issues and they did send someone out the next day, but these concerns should have been checked and corrected before we arrived. I contacted the owner and he made all the wrongs right.
Again the positives are, the place is a gem and the owner is wonderful but the Vacasa team is very disappointing.