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The Tourmaline

5.0 star property

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Photo gallery for The Tourmaline

Outdoor pool, pool umbrellas, pool loungers
View from room
Lobby lounge
View from property
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Spa
  • Breakfast available

Explore the area

Map
Anniewatte, Kandy, 20855
  • Kandy Lake
    ‪4 min drive‬
  • National Hospital Kandy
    ‪5 min drive‬
  • Temple of the Tooth
    ‪7 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Room

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

Suite

  • 45 sq m
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Bathroom | Hair dryer, slippers, bidet, towels

Deluxe Triple Room

  • 44 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

The Tourmaline

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
The Tourmaline offers 28 air-conditioned accommodations with DVD players and minibars. Memory foam beds feature premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tourmaline Spa Premedion. Services include massages and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.
During your stay at The Tourmaline, you'll be within walking distance of Kandy Clock Tower. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking and extended parking
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Full breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages or body treatments at Tourmaline Spa Premedion
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a playground
  • Just a 3-minute drive from Kandy Clock Tower and a few minutes from Bahirawakanda Vihara Buddha
  • Airport, train station pick-up and shopping centre shuttle service available for a fee
The Tourmaline offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the luxury The Tourmaline. An area shuttle within 25 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 5-star Kandy hotel is smoke free.

Guests can enjoy full breakfast for a fee.
Bbq terrace restaurant – This restaurant only serves dinner. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 25 km
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: LKR 1,500 for adults and LKR 750 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • bbq terrace restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Tourmaline

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for LKR 2500.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: LKR 6500
  • New Year's Eve (31 December) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately LKR 1500 for adults and from LKR 750 for children
  • Airport shuttle fee: LKR 7500.00 per vehicle (one way)
  • Rollaway bed fee: LKR 2500.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Tourmaline offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

The Tourmaline Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 51 reviews
Rating 8 - Good. 19 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thenkutty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Amenities
Lovely hotel with an incredible view
Stayed 2 nights in Jan 2024

2/10 Terrible

Ruchira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Stayed 1 night in May 2023

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quick stopover
Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
Stayed 1 night in Jan 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

APOORVA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor stay experience
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Tasneem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful . Loved our stay at the hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views are worth the journey
The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Stayed 1 night in Apr 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable and spacious Kandy Hotel
Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
Stayed 1 night in Mar 2019

10/10 Excellent

Dee, Brisbane

Travelled with group
Liked: Cleanliness
Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
Stayed 1 night in Jan 2019

8/10 Good

Madhav

Liked: Cleanliness, staff & service, room comfort
Great hotel, old property
Good service, hotel is bit old
Stayed 1 night in Dec 2018

10/10 Excellent

Raymon Lat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel up in the mountains of Kandy
The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Stayed 4 nights in Dec 2018

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sublime two days
We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Gina, Kota Kinabalu Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice view from the room and resturaunt. Staff are friendly. I've ordered some food to my room, waiting for 1 hour.
Stayed 1 night in Sep 2018

8/10 Good

john

Great place to stay
The hotel is located on the slope of a hill. So, need to keep that in mind when you go out for a walk. Also, access to public transport is limited. The ambience is great. Great welcome. Staff at the front desk were very helpful. The rooms were spacious,clean. It has a lovely view of Kandy. The bathroom has a glass door in common with the room. This can be curtained off with a cane curtain, that has spaces between the canes. A bit awkward if you have children of both genders staying in the same room. There is no lift in the hotel (it is only 3 floors tall) and that can pose a problem when you have someone who cannot climb stairs or there is no bellboy to help you with the luggage ( you need to check out at odd hours) Food is good. The people at the dining area were very helpful and nice Spa is great. Overall a great experience
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

The greatest thing is that is has a tennis table and a tenis court. Nice pool and good internet.friendly staff. Not such a great breakfast nor menu.
Stayed 1 night in Aug 2018

8/10 Good

Robert, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Great Views and spacious rooms
Excellent hotel, except for the fact we didn’t know that they don’t serve alcohol... if we had known in advance we could have been better prepared and bought our own wine for dinner.
Stayed 2 nights in Aug 2018