The house is new and well-equipped in an older area. The hot water is hot, the Internet is fast, the TV and ROKU work, there are lots of dishes, pots and pans, etc. It's a great place to stay if going to games at Kauffman or Arrowhead stadiums. There are no rails on the front porch stairs and the stairways up and down inside are steep. Some of the chairs at kitchen table appeared to be missing hardware.
We did not hear from the property manager with access instructions prior to our trip so we tried calling, texting and leaving a voice mail. Finally at the last minute we received them. We had some issues during our stay and we reached out but no one every answered our texts or e-mails.
The listing showed the house with 4 bedrooms and 4 beds. When we arrived, the house has only 3 bedrooms and 3 beds. We had several unmarried adults of opposite genders, and boy, was that awkward. We reached out on this but there was no response.
Our guess is this a new VRBO host and they have not found their ryhthm of this process. There was no advance communication, there were no instructions in the unit, such as how to lock up/handle dishes/towels/bedding, etc. how to leave the thermostat. They put a lot of money and thought into making the place nice but they forget customer service.
Although we were disappointed in the service, the house itself it very nice and will serve you well. Hopefully it you rent it, these issues will have been resolved.