The Good:
- first floor access to the grounds and pool is very nice
- the location of the condo is great
- the amount of space in the unit is really good
- really spacious family/dining room, and both bedrooms were large
- on the 2nd night, 1/2 of the power went out. I notified the manager. To management's credit, they were able to contact an electrician and get it fixed within a couple of hours and this all occurred on a Friday night.
The Bad:
1. there was no direct contact information for the owner/manager
- the only number is the office number for the resort but we arrived after they were closed so then there was no contact info
- no phone number, no email, the only option was to message through the vrbo app
- there were instructions on getting into the unit which was to go to the lanai of the night manager which has stone steps that look like feet
- there was no map of the location of the night manager or the lanai
- there was no unit number of the night manager
- after walking around the entire building, we finally found the lanai on the back of the building
- this is why there should be direct after hours contact information
2. Disappointed in the communication with the manager:
- one of the first messages between the manager and us was that we wanted to use the air conditioner for the entire stay and that understanding this would be an extra charge
- disappointed that the air conditioner was not operable upon arrival
- messaged the manager through the app, received a call from her and she said she would send the night manager to turn on the air conditioner
- after about 3 more hours, contacted the manager again to see when the air conditioner would be turned on, she said she would send over the night manager right away
- the night manager arrived around 5-10 minutes later
- expected the air conditioner to be working upon arrival and not to have to wait an additional 3+hrs to have it turned on
- also, the pool code was changed during our stay and we were not notified
3. Minimal supplies:
- having stayed at around a dozen VRBO's, this is the first one that had no shampoo or conditioner, it also had only a few towels including only 3 beach towels.
- there was also a note that stated if we ran out of toilet paper after the provided 4 rolls, we were on our own
4. Housekeeper was early on checkout
- we had an11am checkout and they arrived well before which was inconvenient.