2/10 Horrible
Nicola L.
31 mars 2025
Les points faibles : Propreté
Huge Disappointment- Dirty, Misleading Listing, and No Accountability
This property was a major letdown for our first family trip to Maui. What should have been a memorable and relaxing vacation turned into a frustrating experience.The listing clearly stated there were two queen beds, but in reality, there was only one queen bed and a small, uncomfortable double futon. This false advertising created stress for our family and completely misrepresented the space.On top of that, the property was filthy. There was a thick layer of dust under the bed, grime in corners, and an overall feeling of neglect. We didn’t feel comfortable using the kitchen or even sitting on the furniture. The photos and description did not reflect the reality of what we walked into.We didn’t reach out to the host during the stay simply because it felt pointless—finding a new place in the middle of our trip wasn’t feasible or within our budget. Now, we’re being punished for not reporting it sooner, as the host has refused to take any accountability and denied a refund. Instead of showing empathy or responsibility, they’ve been dismissive and unhelpful.Vrbo’s customer service was just as disappointing. Despite the clear issues, they provided no meaningful support and did nothing to make things right.This whole experience left us feeling incredibly let down—by the host and by Vrbo. I would not recommend this property to anyone .
Nicola L.
Séjour de 3 nuits en mars 2025