6/10 – Okay
Kathleen H.
14. Okt. 2024
Gut: Sauberkeit
Great house and location
We reached out to the property management company everyday throughout our stay regarding issues with the house and we never received any response. There was one dish towel for 14 people for 4 days. There were no paper towel, trash bag or toilet paper backups. We had to purchase all of these items for the house. An alarm code was going off throughout the house each night we stayed, we were told to bypass the code which ended up resulting in the washer machine backing up, overflowing and flooding the basement on our last evening. A maintenance team had to come into the house for a few hours to clean up and fix the issue and we were unable to do any laundry before departing. House was beautiful and so was the area. The agency needs to communicate with guests that are staying at their properties and fully equip a house that large for 14+ people to stay. Not having an extra role of toilet paper, paper towels or an extra trash bag was pretty annoying when we realized.
Kathleen H.
Aufenthalt von 3 Nächten im September 2024