When you pay more for a VRBO (twice as much as comparable home stays nearby), you expect listings to be properly cleaned/serviced and well stocked. Unfortunately this listing had not been touched since the last high season -- lots of dust/dirt, cobwebs, clocks set to the fall, hot tub had no smell of cleaning chemicals. Residence lacked basics like kitchen towels, hand soap, trash bags, Tupperware, and serving ware.
After going through multiple calls with the management company to list my family members, sign pages-long contracts, and download particular apps for check-in, I expected to be treated well when I called to ask about the inoperable fireplace. Instead, they were incredibly rude, yelling over me the same line about me not understanding their contract. I would have appreciated a simple "sorry for the confusion" rather than being berated.
Location is fine, check-in/check-out were easy. But not worth the price for the lack of sparkle and lack of respect.