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Sunway Resort Hotel

4.5 star property

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Photo gallery for Sunway Resort Hotel

Family Terrace | Premium bedding, down duvets, free minibar, in-room safe
View from property
4 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
One-bedroom Pool Villa | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, 47500
  • Sunway Pyramid Convention Centre
    ‪1 min walk‬
  • Sunway Pyramid Mall
    ‪7 min walk‬
  • Sunway Lagoon Theme Park
    ‪11 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪43 min drive‬

Room options

View all photos for Family Fun Suite

Family Fun Suite | Premium bedding, down duvets, free minibar, in-room safe

Family Fun Suite

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Wellness Suite

Wellness Suite | Premium bedding, down duvets, free minibar, in-room safe

Wellness Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Business Lounge Access

Premium bedding, down duvets, free minibar, in-room safe

Club Room, 1 Bedroom, Business Lounge Access

  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Business Suite

Business Suite | Premium bedding, down duvets, free minibar, in-room safe

Business Suite

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sunway Grand Suite

Sunway Grand Suite | Premium bedding, down duvets, free minibar, in-room safe

Sunway Grand Suite

  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One-bedroom Pool Villa

One-bedroom Pool Villa | Premium bedding, down duvets, free minibar, in-room safe

One-bedroom Pool Villa

  • 119 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Premium bedding, down duvets, free minibar, in-room safe

Grand Deluxe Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Waterventure Terrace

Waterventure Terrace | Premium bedding, down duvets, free minibar, in-room safe

Waterventure Terrace

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Terrace

Family Terrace | Premium bedding, down duvets, free minibar, in-room safe

Family Terrace

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down duvets, free minibar, in-room safe

Presidential Suite

  • 212 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Suite

Premier Suite | Premium bedding, down duvets, free minibar, in-room safe

Premier Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 Bedroom

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Business Lounge Access, Executive Level

Executive Suite, 1 Bedroom, Club lounge access, Executive Level | Premium bedding, down duvets, free minibar, in-room safe

Executive Suite, 1 Bedroom, Business Lounge Access, Executive Level

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (471)
The price is CHF 99
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

About this property

Sunway Resort Hotel

Luxury resort with 4 restaurants and 24-hour front desk
Along with 4 restaurants, this smoke-free resort has valet parking and 24-hour room service. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Sunway Resort Hotel offers 460 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Sunway Resort Hotel, you're just a quick walk from Sunway Pyramid Mall. Features include free WiFi in public areas, plus 4 restaurants and a business centre.
  • Free WiFi and wired Internet in some public areas
  • Enjoy a bite to eat at Gordon Ramsay Bar & Grill, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes archery
  • 11 minutes by car from Bukit Jalil National Stadium and 11 minutes from Mid Valley Megamall
  • Airport shuttle service available for a fee
There are 4 restaurants on site. WiFi and wired Internet are free in public spaces. A business centre, meeting rooms, and limo/town car service are available. An airport shuttle (available on request) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Sunway Resort Hotel. Parking is available for a fee. A complete renovation of Sunway Resort Hotel was completed in December 2020.

This 4.5-star Petaling Jaya resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Gordon Ramsay Bar & Grill – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
Black Tap Craft Burgers & – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Sunset Terrace – This buffet restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Linkway Café – This café serves breakfast, brunch, lunch and dinner. Open daily.
24-hour room service is available.

Languages

Arabic, English, Malay

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 11:30 PM on request
  • Limo/town car service
  • Onsite parking available only on request
  • Covered parking on site (MYR 15 per night; includes in/out privileges)
  • Valet parking on site (MYR 45 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 130 for adults and MYR 65 for children
  • 4 restaurants

Restaurants on site

  • Black Tap Craft Burgers &
  • Gordon Ramsay Bar & Grill
  • Linkway Café
  • Sunset Terrace

Things to do

  • Archery
  • Shopping centre
  • Waterslide

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (89 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunway Resort Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 130.00 for adults and from MYR 65.00 for children
  • Airport shuttle fee: MYR 170 per vehicle (return, maximum occupancy 4)
  • Covered self-parking fee: MYR 15 per night (in/out privileges)
  • Valet parking fee: MYR 45 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sunway Resort Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The credit card shown at check-in must be the same card used to book the reservation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sunway Petaling Jaya
Sunway Hotel Petaling Jaya
Sunway Resort Hotel Petaling Jaya
Sunway Resort Hotel And Spa
Sunway Resort Hotel
Sunway Resort Hotel Spa
Sunway Hotel Petaling Jaya
Sunway Resort Petaling Jaya
Sunway Resort
Sunway Resort Hotel Spa
Sunway Resort Hotel Resort
Sunway Resort Hotel Petaling Jaya
Sunway Resort Hotel Resort Petaling Jaya

Sunway Resort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews
Rating 8 - Good. 316 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities
First time here, Check-in was a breeze. Special request made was
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm loving it
Stayed 3 nights in Dec 2024

10/10 Excellent

Yi-Tee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.
Stayed 3 nights in Nov 2024

8/10 Good

Ahmad Syahir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing kid friendly hotel
Amazing hotel for family. Suitable for families with children. Breakfast spread was awesome. Lotsa variety. Kids corner for children to eat. Hotel room was SUPER clean. Towels were changed daily without being requested. Service staff were friendly and warm! There’s a play room for kids. Clean and well maintained. There’s slides at the pool for the kids.
Stayed 3 nights in Oct 2024

4/10 Poor

Firas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Below Average
We didn’t feel that we were welcomed especially in the teatime lounge, the staff of the teatime lounge are not professional, they need training to learn how to treat the customers, the breakfast is average, the hotel is not as expected, in my opinion, this hotel is not up to 5 stars standard.
Stayed 3 nights in Oct 2024

8/10 Good

ZAINAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassan 4th Gen Oct Babies
Everything about the hotel is good. Check-in was smooth. Check-out takes time, bell-boy service was super slow and waited for almost an hour. Compliment to front-desk staff Francis who help trace one of family member who left the bag with passport. Without his persistent looking for help from the manager in-charged we may end-up having to make police report and approach our embassy. Kudos to front-desk staff Francis and Zaton who make our family of 49 most memorably days.
Stayed 2 nights in Oct 2024

10/10 Excellent

ZAINAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassan family 4th Gen Birthday Celebration
Front desk service was superb especially Staff Zaiton (hope it right spelling) who approach us when we was trying to trace for missing booking and arrange for foe extra blanket when realised the room we booked cannot accommodate extra bed my helper. Elisa customer service who arrange for room with connecting room and on the same floor more than 10 room. These trips the most memorable when 4th gen with 49 family member travel together with smooth check-in. Excellent hotel service. It will even better if the complimentary room deco with at few ballon for birthday boy but birthday was nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

ZAINAH

Stayed 1 night in Oct 2024

10/10 Excellent

hisham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Joel Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team at the resort were fantastic, ability to transit through to the shopping centre without hitting the temperature and humidity every time, Property condition, especially when considering the price did not meet 5 stars, the bath wouldn’t drain at all, which was one thing, whilst the shower water built up whilst showering and overflowed within a normal reasonable shower length, Also there was a smell on floor six when alighting the lifts each time, likely from issues with water or humidity, although noticeable each time, It may be that on a subsequent visit I may choose to stay closer to the city, as travel did not always feel convenient,
Stayed 5 nights in Sep 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.
Stayed 4 nights in Sep 2024

10/10 Excellent

Shishir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property and facilities. Highly recommended. I’ll be back.
Stayed 1 night in Aug 2024

2/10 Terrible

Suresh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They got my booking of 2 rooms wrong and promised to to rectify by next day 2pm. We waited till 5.30pm and no one was bothered till we went to counter and asked. Then it was done. Staff attitude is bad. Mostly most staff missing when you look for them.
Stayed 3 nights in Aug 2024

10/10 Excellent

nofal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

nofal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
Amazing terrace with access to the pool area!
Stayed 4 nights in Jun 2024

10/10 Excellent

Hattan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaizing
Amaizing hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 5 nights. It was a relaxing break. Love that hotel guests have direct access to Sunway lagoon. Will come back again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, amenities
Nice place
Stayed 2 nights in Jun 2024

8/10 Good

Jayan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a family holiday
Stayed 1 night in Jun 2024

10/10 Excellent

Suresh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all aspects
Stayed 1 night in Jun 2024

4/10 Poor

Maria

Stayed 6 nights in May 2024