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Le Méridien Ile des Pins

5.0 star property

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December 2024
January 2025

Photo gallery for Le Méridien Ile des Pins

Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
View from property
1 bedroom, premium bedding, minibar, in-room safe
Private beach, white sand, free beach cabanas, sun-loungers
Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace) | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • On private beach
  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Laundry
    Laundry

Explore the area

Map
Baie d'Oro, BP 175, L'Île-des-Pins, 98832
  • Plage d'Oro
    8 min walk
  • Natural Pool
    14 min walk
  • Grotte de Hortense
    9 min drive
  • Ile de Pins (ILP)
    14 min drive

Room options

View all photos for Bungalow, 1 King Bed, Non Smoking, Beach View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Bungalow, 1 King Bed, Non Smoking, Beach View (Terrace)

  • 55 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, 2 Single Beds, Terrace, Beach View

1 bedroom, premium bedding, minibar, in-room safe

Bungalow, 2 Single Beds, Terrace, Beach View

  • 55 sq m
  • Beach view
  • Sleeps 2
  • 2 Single Beds

View all photos for Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace)

Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace) | 1 bedroom, premium bedding, minibar, in-room safe

Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace)

  • 55 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, 1 King Bed with Sofa bed, Non Smoking, Garden View (Terrace)

View from room

Bungalow, 1 King Bed with Sofa bed, Non Smoking, Garden View (Terrace)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, 2 Single Beds, Terrace, Garden View

View from room

Bungalow, 2 Single Beds, Terrace, Garden View

  • 55 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Bungalow, 1 King Bed, Non Smoking, River View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Bungalow, 1 King Bed, Non Smoking, River View (Terrace)

  • 55 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Bungalow, 2 Single Beds, Terrace, River View

1 bedroom, premium bedding, minibar, in-room safe

Bungalow, 2 Single Beds, Terrace, River View

  • 55 sq m
  • Water view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Room, 1 King Bed, Non Smoking, Garden View (Balcony) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View (Balcony, Poolside)

Room, 1 King Bed, Non Smoking, View (Balcony, Poolside) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, View (Balcony, Poolside)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, View (Balcony, Poolside)

Room, 2 Single Beds, Non Smoking, View (Balcony, Poolside) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Single Beds, Non Smoking, View (Balcony, Poolside)

  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Le Méridien Ile des Pins

Hotel with private beach and full-service spa
Catch some rays on Le Méridien Ile des Pins's private white sand beach, pamper yourself at the full-service spa or enjoy snorkelling. Housekeeping is available on request.
Le Méridien Ile des Pins offers 48 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Coffee/tea makers and minibars are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A private beach, a 24-hour health club and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Deep Nature Spa Ile des Pins has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Le Méridien Ile des Pins. During your stay, you're just a quick walk from Plage d'Oro. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at La Pirogue Restaurant
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, body treatments or aromatherapy at Deep Nature Spa Ile des Pins
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a 24-hour gym and a sauna
  • Within a 15-minute walk of Plage d'Oro and Natural Pool
  • Airport, ferry terminal and cruise terminal shuttle service available for a fee
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Le Méridien Ile des Pins such as an outdoor pool and a children's pool.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a 24-hour health club, a sauna and a garden. Self parking is free.

This 5-star L'Île-des-Pins hotel is smoke free.

La Pirogue Restaurant – This beachfront restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Longitude 167 – This bar serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • La Pirogue Restaurant
  • Longitude 167

Family friendly

  • Children's pool
  • DVD player
  • In-room babysitting
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must transfer to the property via aeroplane or boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 May 2024 to 1 March 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Méridien Ile des Pins

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for XPF 5900.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: XPF 19900
  • New Year's Eve (31 December) Gala Dinner per child: XPF 9950 (from 4 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: XPF 3000 per person (return)
  • Airport shuttle fee per child: XPF 1500 (return), (from 4 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: XPF 5900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by aeroplane or boat. Transfers need to be confirmed in advance by contacting the property on the number on the booking confirmation. Le Méridien Ile des Pins offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Meridien Ile Pins
Meridien Ile Pins Hotel
Meridien Ile Pins Hotel Isle of Pines
Meridien Ile Pins Isle of Pines
Méridien Ile Pins Hotel Isle of Pines
Méridien Ile Pins Isle of Pines
Le Méridien Ile des Pins Hotel
Le Méridien Ile des Pins L'Île-des-Pins
Le Méridien Ile des Pins Hotel L'Île-des-Pins
Le Méridien Marriot Ile des Pins

Le Méridien Ile des Pins Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 485 reviews" "
Rating 8 - Good. 124 out of 485 reviews" "
Rating 6 - Okay. 22 out of 485 reviews" "
Rating 4 - Poor. 24 out of 485 reviews" "
Rating 2 - Terrible. 6 out of 485 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Manami

Travelled with partner
Liked: Cleanliness, amenities
Walkable distance (10-15min) to the Natural Pool. Most of the staff were supportive but some were rude to guests who didn't speak French. Breakfast was okay, not many options. There is no restaurants, shops around the area, so make sure to bring your own meal if you don't want to dine at the same restaurant for a few days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service
A beautiful location almost surrounded by water. Service was excellent and the staff are very friendly. The problem for us was the room lighting; it was a like being in a twilight zone ! It was too dim to read a book! The other problem was that we were unable to access the Internet on our i-Pads in the room, though the phone connection was good.
Stayed 2 nights in Apr 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience at the Meridien was amazing from the start of our stay till the end. The hotel staff picked us up from the hotel, they also had everything ready for our check-in. The beach is gorgeous and the view amazing. The natural pool is really nice and it is at walking distance. The food was delicious and the size of the serve just right. The staff was also friendly and help us with our requests.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suchitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing
Truly amazing location, very comfortable bungalow stepping straight into the water. Lovely staff, wonderful, relaxing stay
Stayed 4 nights in Mar 2024

8/10 Good

Sally

Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
My stay at the méridien was wonderful… I was upgraded to a bungalow and treated like royalty… the bungalow was super well equipped and ultra comfortable. The staff at the hotel was very professional, efficient, and friendly! They did go out of their way to make us feel special… I hope that I get a chance to go back and stay there again, one day
Stayed 3 nights in Jan 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a lovely stay at this property but did have some criticism. Positive: The beach and natural pool (15 min walk) is beautiful! The water is crystal clear, and soft sand. We had a garden view, standard room which was spacious and bed was really comfortable. Lovely pool to relax at during the day or sun loungers on the beach. Also have hammocks in the garden which was lovely to read a book in the shade. Buffet breakfast had a good selection with fresh eggs and pancakes. Some great staff stood out - Marie in restaurant, Corinne at reception and Sebastian/Christian management. Negative: The food! Very expensive and bland. We skipped lunch entirely because we knew we’d be disappointed so if you’re foodies, I’d avoid New Calendonia entirely as we didn’t have any good food for our entire stay on the mainland either. If you do stay here, the snack menu is the best and you can opt for this at dinner (burger, pasta)! If you’re English speaking, the language barrier can be really challenging. Brush up on your French! We also need the boat excursion to Brosse island, we only saw one turtle but did then the island beach was sensational. Much cheaper to book direct with boat company before you arrive (half the price). We also tried to book a massage but fully booked so pre-book this if interested.
Stayed 5 nights in Dec 2023

6/10 Okay

Shivin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Good things: - Location - fantastic views of the Bay, great access to Anse Vata and Baie de Citrons - Facilities - lovely beach and spa, great parking - Food - Fare restaurant was good, breakfast and room service very average, prices competitive for the fact that this is a "luxury" hotel Disappointments: - Housekeeping - they don't clean anything or replace things properly, e.g., dirty spoon, coffee cups, empty soap bottles, bathrobes. Despite multiple requests to rectify these problems, it took 2-3 days before they got their act together. Small things but they add up - makes you question the cleanliness and overall standard - Room design - Nice views and spacious, but the airconditioning is completely ineffective as the vent is right near the door, which means horrendously hot nights during the summer. You sleep effectively with just a fan - not what you want in a luxury hotel - Inconsistent service - Couple of nice and helpful receptionists, but everyone else is largely ineffective, bordering on unhelpful, you'll have to call at least twice to get anything done Overall, it seems that they just take it for granted that they are the only “luxury” hotel in Noumea, and don’t do much to prove it. You certainly don’t get what you pay for from such a reputed brand. A less fancy name or place would likely charge you less and do a better job. Disappointing because their other properties in New Caledonia are certainly up to scratch. Very unlikely to return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sotirios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is at a beautiful location and the staff are excellent and attentive. The food menu can be expanded and more varied for a 5 star resort. My wife also does not eat seafood so a limited menu became even more limited.
Stayed 6 nights in Nov 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the setting the staff and other guests were really nice we did however have some disappointing meals
Stayed 5 nights in Nov 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained property with great amenities included (snorkling gear, table tennis, badminton, kayaks, SUP, beach volleyball, mountain bikes) quiet vibes but perfect to get away from it all
Stayed 4 nights in Sep 2023

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no pool during our 8 night stay (especially disappointing since the beach was closed due to shark attacks - not the hotel's fault obviously but made it worse). The alternative was to go to the hotel next door to use their pool but they had very loud construction going on each day. The pool was supposed to be back up and running halfway through our stay but the repairs went very slowly and then they couldn't get the water quality right after it was filled, so it was only opened on the afternoon of our last day! During the last few days there was construction outside out room during the day. There was a poor selection of evening eating options. We did enjoy the Latitude bar for pre-dinner drinks but even there, scaffolding was erected inside the bar for the last few days! No compensation was offered by the hotel for the reduced facilities, inconvenience and disruption. Most of the front desk staff were pleasant and helpful, and did their best to help us with activities and dealing with the airlines during the Isle of Pines airport blockade. Especially Luna, who was very helpful, patient and extremely pleasant to deal with!!! She went out of her way to help me deal with the airline when trying to find out about flight disruptions and re-booking options (which wasn't easy for a non-french speaker). She also did a wonderful job suggesting and arranging activities for us, all of which we enjoyed very much. The activities Luna helped us chose were the highlight of our h
Stayed 5 nights in Aug 2023

8/10 Good

Richard

Stayed 6 nights in Jul 2023

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
While there were a couple of issues. They rectified them, and they made you feel welcomed and important, we’ll be back, other hotels look pretty in pictures, this place WAS amazing
Stayed 4 nights in Jul 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon. I wanted a beautiful beach away from people and noise and Le Meridien exceeded my expectations. The beach view bungalow was spacious and comfortable and we had our own balcony with lounger. I loved the cabanas on the beach and spent a lot of time reading there in peace and quiet. The breakfast buffet was good, similar to other resorts but the french toast was my favourite. The restaurant menu had limited options (no pizza or pasta or curry) but there were interesting specials every day and a wonderful buffet on Saturday. After dinner we would stroll back down the beach with a torch and watch the cute hermit crabs scuttle around. The staff were all lovely and helpful (especially Christian and the guy in the beach fare) even if they found it difficult to understand our kiwi English sometimes. If you like snorkelling you should walk around the sand river to the natural pool at low tide. At high tide you need use fins and to swim out 0.5km into the bay to find coral and lots of fish. Near the rock in the middle of the bay is a good spot. Also between Île Kônubutr and Île Mwâréya I saw turtles. There is also a nice 1 hour walk to Upi bay. It would be good if they had a boat to take you further out for snorkelling. Otherwise you have to take a shuttle to Kuto bay for the boat tour. Overall, it was a lovely place for a honeymoon.
Stayed 6 nights in Mar 2023

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

John, Homps

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having visited over 130 countries (and a bundle of beaches), the Meridien at Iles de Pins has to take the crown for the most idilic place anywhere. The amenities are top notch and the beach, sea, azure skies, trees are all entirely breathtaking. Unlike Australia, there are no sharks, no stinging jelly fish, no flies and no crocodiles either. And even the wifi works everywhere! Not cheap but worth every penny.
Stayed 1 night in Feb 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property with amazing local staff. Highly recommended
Stayed 4 nights in Jan 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with 2 babies The beach is one of the most beautiful I’ve ever been The hotel is in great condition and very helpful staff
Stayed 4 nights in Jan 2023

10/10 Excellent

Seamus, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10, you will be hard pushed to find a nicer destination anywhere on earth, highly recommend, I will be back to that bungalow on the beach, heaven is all I’ll say

8/10 Good

Hui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is very exclusive. you can easily spend a whole day on Oro Bay, or pay a visit to Natural Pool. The staffs are all warm and friendly. We traveld with our 21 months old, and the hotel manager did everything he could to help us out with special needs. As he explained, the resort was closed for 2 yrs due to covid, they lost a lot of staffs. They just open up and they have dificulty to hire staff and need to train the new staffs. They will invest the income to bring it up to level. I apreciated the honesty, covid made a big impact to hospitality industry. They deserve some understanding. One thing we don't really agree with is they charge shuttle between the airport. At a such exclusive location and premium room rate, you would expect the hotel to offer free shuttle. Overall, if you want to enjoy private space and breath taking view, this place won't disappoint you.