6/10 – Okay
Sandra W.
27. Juni 2024
Gut: Sauberkeit
Nice house but similar issues as mentioned previously
The inside of the house was nice, clean and comfortable. Would be a challenge if larger than 8 guests since the living room seating is maximum 8. Just a small dinette table for 4 nearby two large bars seating for 4 each of them. The large outside table could easily fit 10- weather allowed. The outside is not cared well by the lawn service you will see/experience. Very nice pool and spa. The 3 main issues were during our stay -
1) Arrived to 3 and 1/2 baths which was advertised/ contracted 4 full baths at the time, corrected since our stay but major inconvenience for our stay.
2) At check-in we were advised the wrong app to control the pool & spa. After advised of the new app to use it took several days (1/4 of our stay) where the app could only by texting the the property manager each time for on or off which at times took a long time. Then the remaining of our stay the app was useable to control the spa only. The pool was programmed by the property manager beyond our control to turn off if not needed. We unfortunately were charged for the pool use even though we never had control of it. The pool service never instructed us how to use and someone came in while we were out one day to set the pool control in the kitchen.
3) Wi-Fi use was very limited and management never answered/responded to those concerns.
After our stay we communicated for a month with management on any response/accommodation for the above issues. Some help but not to cover the above issues.
Sandra W.
Aufenthalt von 14 Nächten im März 2024