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Big Pines Mountain House

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Big Pines Mountain House

Seasonal outdoor pool
Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | View from room
Deluxe Queen Room with Two Queen beds, Kitchen and Fireplace | View from room
Standard Room, 1 King Bed, Kitchenette | Free WiFi, bed sheets, wheelchair access
Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | Private kitchen | Fridge, microwave, coffee/tea maker

Reviews

6.2 out of 10

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
4083 Cedar Ave, South Lake Tahoe, CA, 96150
  • The Shops at Heavenly
    4 min walk
  • Heavenly Gondola
    4 min walk
  • The Shops at Heavenly Village
    5 min walk
  • Lake Tahoe, CA (TVL)
    17 min drive

Room options

View all photos for Executive Single Room, 1 King Bed, Fireplace

Executive Single Room, 1 King Bed, Fireplace | Free WiFi, bed sheets, wheelchair access

Executive Single Room, 1 King Bed, Fireplace

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room with Two Queen beds, Kitchen and Fireplace

Deluxe Queen Room with Two Queen beds, Kitchen and Fireplace | Free WiFi, bed sheets, wheelchair access

Deluxe Queen Room with Two Queen beds, Kitchen and Fireplace

  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen

Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen | Free WiFi, bed sheets, wheelchair access

Apartment with Two Bedrooms, Two Bathrooms, Living Room and Full Kitchen

  • 51 sq m
  • Mountain view
  • Sleeps 7
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Deluxe King | Free WiFi, bed sheets, wheelchair access

Deluxe King

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Free WiFi, bed sheets, wheelchair access

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Kitchenette

Standard Room, 1 King Bed, Kitchenette | Free WiFi, bed sheets, wheelchair access

Standard Room, 1 King Bed, Kitchenette

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Deluxe Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Jetted Tub

Premium Room, 1 King Bed, Jetted Tub | Free WiFi, bed sheets, wheelchair access

Premium Room, 1 King Bed, Jetted Tub

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family room - 1 king bed and 1 bunk bed

Family room - 1 king bed and 1 bunk bed | Free WiFi, bed sheets, wheelchair access

Family room - 1 king bed and 1 bunk bed

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Similar properties

Exterior

Quality Inn South Lake Tahoe

Hot tub
Breakfast included
Pet-friendly
Parking included
3.9 out of 5, Good, (1438)
The price is CHF 92
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Quality Inn South Lake Tahoe

About this property

Big Pines Mountain House

Beach fun, near Heavenly Gondola
Along with a seasonal outdoor pool, this hotel has express check-in and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff. Limited housekeeping is available.
Big Pines Mountain House offers 75 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

This South Lake Tahoe hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Big Pines Mountain House's great location gets high marks from our customers. During your stay, you're just a quick walk from Heavenly Gondola. Features include free WiFi in public areas and free self-parking, plus a seasonal outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include multilingual staff
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 4-minute walk from Heavenly Gondola and 7 minutes on foot from Casino at Harveys Lake Tahoe
  • Pets welcome for a fee (restrictions apply)
Big Pines Mountain House offers its guests a seasonal outdoor pool, multilingual staff, and express check-in. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this South Lake Tahoe hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8:30 AM - 10:30 PM.
Guests will receive lockbox information.

We should mention

  • The seasonal pool will open in July and close in September.
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Mountain House
Big Pines Mountain
Big Pines Mountain House
Big Pines Mountain House Motel
Big Pines Mountain House Motel South Lake Tahoe
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe
Big Pines Mountain House Hotel
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Hotel South Lake Tahoe

Big Pines Mountain House Reviews

Reviews

6.2
Rating 10 - Excellent. 223 out of 1005 reviews" "
Rating 8 - Good. 197 out of 1005 reviews" "
Rating 6 - Okay. 194 out of 1005 reviews" "
Rating 4 - Poor. 175 out of 1005 reviews" "
Rating 2 - Terrible. 216 out of 1005 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

guillermo

Disliked: Cleanliness, property conditions & facilities
Property need up keep, room had a smell, towels were old and rough, tv did not work, the mattress were comfortable. The concierge was not friendly.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kyle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gross and unsafe. Room was broken down lamp shade fell off lamp and toilet was plugged with toilet paper and poop. I felt like we were being watched all night. The room had a conjoined door to the room next door. The lock on the door was broken and the hotels fix was to place a dresser in front of it. Do not stay here if you value your health and life. Prior to going to Tahoe my children were scared of the local bears. The rats outside of the hotel dominated any size bear. The photos online do not represent the rooms. It’s not only nasty it’s a scam.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very disappointed
The floor was blistered and peeling. The night stand's top finish was partially stripped to the bare wood. The windows had no screens. No coffee in office. Parking lot was practically empty, but they wouldn't give a 70 year old person a ground floor room when requested.
Stayed 1 night in Aug 2024

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness
Big Pines is very clean, quiet, and in a great location that is close to downtown. The room was perfect for a quick, one night trip for a fairly cheap price. It is also nice that they are pet friendly. One thing that was not ideal was that the toilet did not flush well, even when it was just tp.
Stayed 1 night in Aug 2024

8/10 Good

Bobbie

Travelled with family
The price was nice and the location was great. Wish they had a hot tub though.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning, TV, microwave, coffee maker were not working. Old and rundown. Unkept. It should have been cheaper than what I paid for. There was a Dirty socks in between the mattress and the head board. Shower was small and squeaks. When they tried to fix the air conditioner, it turned off every 34 minutes and the worker had to turn the breaker on every time.
Stayed 1 night in Aug 2024

10/10 Excellent

oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Pines Mountain House
Simple, quiet place. Good location. Large room.
Stayed 2 nights in Aug 2024

4/10 Poor

Steve

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Do t stay here. Pay more and stay some place that isnt run down and dirty.
Stayed 1 night in Aug 2024

2/10 Terrible

alba

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience in a hotel … the carpet was so dirty and the AC stinks - can’t say enough it was a last minute booking so we were not able to get anything else that late in the night - the bath tub had glass doors and one of the panels was missing so a lot of water came out to the floor. The. Toiletries were so basic to shampoo and conditioner- no lotion I had to go to the front desk to request anything bc there was no phone in the room- AVOID THIS HOTEL- was worst that any motel I can’t tell you enough totally not going back there- the only thing was the location was very convenient- the pics in Expedia are very deceiving totally not as advertised! BE AWARE . Also the customer service was horrible - I requested for room house keeping and they didn’t even delivered clean towels !!
Stayed 2 nights in Aug 2024

2/10 Terrible

Val

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this properly a zero, I would. We were checked into 1 room and it was dirty & with no TV capabilities. SO, they moved us to another room. The 2nd room wasn’t visibly great but better than the first room … we left had dinner and returned … we attempted to take a shower before bed and the shower did not work! We walked to the office to discuss this with them, the door was locked and we could see the man sleeping on the chairs in the office. No functioning shower is unacceptable
Stayed 1 night in Aug 2024

2/10 Terrible

Brandee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so filthy. The rooms you see on this app are not correct. I rented the two bedroom suite with a kitchen living room and two bathrooms. Two of our beds didn’t have bedding. The air conditioner was broke. Half of the furniture was broke. Also the floors were disgusting. The walls had mystery substance all over them. We found dirty clothes under the beds, and none of us could even take a shower or a bath while we were there because the bathrooms were filthy.
Stayed 1 night in Aug 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was so dirty and nothing was working my blinds didn’t even close. The sheets had blood stains everything was so nasty and dirty
Stayed 1 night in Aug 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't like at all
Stayed 1 night in Aug 2024

2/10 Terrible

enedina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was so dirty , the flor also my need put more atention. Te carpet very old and dirty too smell bad , the bed sheets are so bad and old i think they dont change because it looks like they dosent whash it . Everything was dirty.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Randall

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Discustenly dirty room. Used needle under the bed. No screen on window and no way to lock it closed. Avoid the place at all costs.
Stayed 1 night in Aug 2024

6/10 Okay

Tyler

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was thoroughly dirty and staff was unhelpful. No amenities worked, I was forced to book a stay somewhere else and I was not refunded.
Stayed 2 nights in Aug 2024

2/10 Terrible

Teresa

Disliked: Staff & service, property conditions & facilities
The picture you show on site are not what the place really looks like. The staff you couldn't understand. The rooms weren’t inviting or had any charm. The only good thing it was in walking distance of casino, shops, and restaurants. I will never stay here again and will not suggest anyone to stay here.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
This place was dirty, did not have a parking spot either night for our family. Check in was unclear after hours even after 2 calls to plan accordingly. Towels felt dirty, floor was sticky, and soap packages were soiled and stained all unusable. Only nice thing is it is a prime location a short walk from Heavenly Village.
Stayed 2 nights in Jul 2024

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service
Not the place it used to be. The guy checking is in acted like i was interrupting his smoke break and was not friendly. Very dirty room, shower had mold and apparently a rotting floor? No parking available...
Stayed 1 night in Jul 2024

10/10 Excellent

Chad, larkspur

Stayed 1 night in Aug 2024

4/10 Poor

Leoncio, Vallejo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is poorly maintained and poorly cleaned. Also, the square footage of the rooms are smaller than advertised. We ended up leaving a day early because of the uncleanliness. We were scratching all night. I think the sheets may not have been changed properly. There was mold in the bathroom and by the small refrigerator. I understand that the price per night was not expensive but still not worth booking this property.
Stayed 3 nights in Aug 2024

2/10 Terrible

Eric T

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absoulutely worst place i have ever slept! Air conditioner broke never was fixed was told i would get a refund and still havent ! It was awful !!
Stayed 1 night in Jul 2024