Terra Mistica Ciudad Del Lago Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terra Mistica Ciudad Del Lago Hotel

Deluxe Suite | Premium bedding, minibar, in-room safe, blackout curtains
Birthday party area
Interior
Triple Room | View from room
Interior

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Jr Conde De Lemus No 120, Puno, Puno, 21001
  • Casa del Corregidor
    2 min walk
  • Pine Park
    4 min walk
  • Puno Plaza de Armas
    4 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.)
    66 min drive

Room options

Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Double or Twin Room

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Deluxe Suite

  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Single Room

  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

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About this property

Terra Mistica Ciudad Del Lago Hotel

Family-friendly hotel with free breakfast and sauna
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a sauna, a 24-hour business centre and a conference centre are on-site.
Terra Mistica Ciudad Del Lago Hotel offers 32 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. Flat-screen televisions come with cable channels and video game consoles. Bathrooms include a combined bath/shower unit with in-room jetted baths and complimentary toiletries.

This Puno hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Terra Mistica Ciudad Del Lago Hotel, you're just a quick walk from Carlos Dreyer Museum. Free breakfast, free WiFi in public areas and a free manager's reception are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Bar Ciudad del lago
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna
  • Steps from Carlos Dreyer Museum and Casa del Corregidor
  • Airport, cruise terminal and local-area shuttle service available for a fee
Terra Mistica Ciudad Del Lago Hotel offers its guests Access to hot tub and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 269 square feet (25 square metres) and includes a conference centre. A library, a terrace, and barbecue grills are also featured at the family-friendly Terra Mistica Ciudad Del Lago Hotel. An airport shuttle (available on request) and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Puno hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Bar Ciudad del lago – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:00 PM on request
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (PEN 10 per night)
  • Valet parking on site (PEN 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Ciudad del lago

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Cot (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (269 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels
  • MP3 dock
  • Video game console

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terra Mistica Ciudad Del Lago Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PEN 42 per night.
  • Cots (infant beds) are available for PEN 42 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 30 per person (return)
  • Self-parking fee: PEN 10 per night
  • Valet parking fee: PEN 15 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: PEN 42 per night
  • Rollaway bed fee: PEN 42 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Terra Mistica Ciudad Del Lago Hotel offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number 10407365734

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad del Lago
Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL Puno
Hotel Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL
TERRA MISTICA CIUDAD LAGO Puno
TERRA MISTICA CIUDAD LAGO
Terra Mistica Ciudad Del Lago
TERRA MISTICA CIUDAD DEL LAGO HOTEL Puno
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel Puno

Terra Mistica Ciudad Del Lago Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

ExploringPuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Nice and comfortable room. There were some issues but a staff member took care of them in a timely manner. Heater in the room and hot water. Great location to visit places in town. I recommend to check the WiFi connection before settling. The room we stayed in had poor signal.
Stayed 1 night in Mar 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel As described.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice staff, breakfast included!
Stayed 2 nights in Jan 2020

10/10 Excellent

Alex, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veru special, like a theatel. Big and long marmol laders.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the location and bright open ambiance of h
We moved into the hotel to take advantage of the excellent wifi reception. Found the room was spacious and bright with street view and glimpse of lake.
Stayed 3 nights in Feb 2018

2/10 Terrible

Brandon, Phoenix

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No bueno in Puno
This place advertises itself as accepting cards -- has MasterCard engraved on the glass door -- but it does not, evidently because they don't want to pay taxes. When we arrived they asked us to pay cash. We said we didn't have enough on us, so they said tomorrow. We said not tomorrow either, because we need to get more cash but use it to hire a translator for our work. They said they would get the machine fixed by the next day, but on the next day it became apparent they never had any intention of doing that. It's unclear whether they ever plugged the thing in. They became quite cold when we told them this presented a problem for us. Demanded our key 45 minutes before checkout time. This despite the fact that we were the only people staying in their hotel.

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excelente, nos encantó, muy cómoda e implecable la habitación, implementada con todo lo necesario, muy leal a su descripción, el personal fue muy gentil con nosotros a nuestra llegada, definitivamente volveremos
Stayed 1 night in Mar 2020

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Ligia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Habitaciones calienticas y bien ubicado
Personal atento, las habitaciones son bien calienticas (rico). Le falta un poco más de mantenimiento y espacio para desayuno buffet se puede distribuir mejor para mayor comodidad de los huéspedes.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Inte bra
Inte bra
Stayed 2 nights in May 2019