2/10 – Ungenügend
Sabrina T.
16. Nov. 2024
Verbesserungswürdig: Sauberkeit
BEWARE!!!
BEWARE……This property is inundated with ROACHES. This location is in need of some serious upkeep from the management company Vacasa. Upon arrival dead roaches were in the floor of the dining & living room area. I took the broom to collect & dispose of them. At the time of unloading our personal items for this stay we noticed more roaches crawling throughout the entire property. This resulted in us washing all of the laundry items to confirm cleanliness. We have to purchase detergent & bleach to get this task completed. I reached out to the Vacasa on the 1st night to request that the local staff come by to spray the property to treat the massive amount insects that were have discovered at this point and the representative took my contact information and even asked if I had taken pictures to support my complaint. He instructed me that I would hear from someone on the following day for a possible resolution. I called a 2nd time to refresh my complaint and include photos as we had to kill a magnitude of roaches at this point & to inform them of the burning coming from the stove-top. NEVER heard back from anyone. This caused us to have to go back to the local store for Raid bug spray and cleaners to make our stay feasible. I am hoping that this detailed post will help the property owners aware of the neglect to maintain the property and to assist future vacation home renters from making the mistake of booking this unit! We should in fact be refunded for a portion of our stay.
Sabrina T.
Aufenthalt von 3 Nächten im November 2024