2/10 – Ungenügend
Verifizierter Reisender
Geschäftlich gereist
25. Okt. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible.
The room was very spacious but had lost of damage done to it. There were stains on the wall and the paintwork not done correctly. There was sains on the glass table. There was also one plug socket that was
not painted around and could see the electrics. Also the flusher for
the toilet was smashed. There was marks on the Bathroom Mirror and
grime around the Shower. The Kettle had a build up of limescale within it. The bed was poorly made as there were multiple creases on one side of the bed as if someone just stopped laying in it.
My stay there was for business and there was a power cut in the room making me miss multiple important meetings. I raised this with the dtaff and they got back to me 7 hours later. The power cut lasted 4
hours. I tried to get the attention of someone at the front desk and
no one was there. Not the first time as on check in there was no one
at the front desk and left me waiting for 30 minuets. I get people can be busy but none of the other staff recognised that I was standing
there. In addition to this they had no black pens to do a sign in
signature.
I had the do not disturb sign on the door as I was working. This was
ignored by staff and they started banging on the door and trying to
force an entry. There was no need to have a forced entry to my room as there were no questions of wellbeing. Upon opening the door this was when they apologised for the power cut.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Oktober 2024
