I waited two weeks to write this review, trying to give propert management company every chance to make this right. They didn't, so here is what future renters need to know. Note, I have used VRBOS for over 10 years, this is my first bad review. The house is in an unsafe neighborhood, booming music from drivebys all night (and the primary bedroom faces the street). There are ants - when I contacted management I got an "auto response" that they would address it immediately. They did not follow up, and the next day when I called they said "we've never had ants" (so I sent a video of ants crawling on the countertop). Both my friend and I had malware on our PC (mine) or phone (hers)..."Click immediately, your computer has been compromised, call right away to unblock!!!". This freaked me out, so I called; property manager told me they checked and there was no malware yet they "want to make this right" and offered that if I wanted to leave, they would refund me all but one night back. I hadn't even asked for this but jumped at the chance. I had her text this to me so I'd have it in writing. I asked how long the refund (over $600) would take. She said 3 days. It has been two weeks. They have stopped responding to my texts (I check my card statement every day) so I gave up and filed a dispute with my credit card company.