Our stay started off with unclear directions and a complicated two-code entry system—one code being 10 digits. Arriving late at night in freezing weather made this especially difficult.The condo itself was fine and met our needs, although a bit tired. A couple of days before leaving, we paid extra for a 2 PM late check-out to better fit our travel schedule. But when we returned after lunch to grab our things, we found ourselves locked out. The access code had been deactivated, despite our payment.We spent nearly an hour outside in the cold, kids in the car, calling and texting Vacasa. One operator took us through pointless questions, only to say the site manager wasn’t available—it was his day off. When we called again, more frustrated, the next rep hung up on us.With no help and time running out, we had to force our way in just to retrieve our belongings. No one from Vacasa ever came or followed up in time to assist. Over an hour later, someone finally called—but by then we were already back on the road.To add insult to injury, Vacasa later blacklisted us for what they called a violation, completely ignoring that they failed to honor the check-out we paid for and left us without support. No apology. No responsibility. And a late fee on our rental car as a final consequence.We made every effort to go through the proper channels. Vacasa let us down at every turn. Renters and property owners should think twice before relying on them.