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Mercure Liverpool Atlantic Tower Hotel

4.0 star property

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Photo gallery for Mercure Liverpool Atlantic Tower Hotel

Exterior
Reception
Meeting facility
Terrace/patio
Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
Chapel Street, Liverpool, England, L3 9RE
  • Liverpool Pier Head Ferry Terminal
    ‪5 min walk‬
  • Liverpool ONE
    ‪7 min walk‬
  • Royal Albert Dock
    ‪10 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

Suite, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Classic Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Superior Room, 1 Double Bed

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Classic Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 Double Bed with Sofa bed (Superior)

View from room

Family Room, 1 Double Bed with Sofa bed (Superior)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Mercure Liverpool Atlantic Tower Hotel

Hotel with bars, a short walk to Royal Albert Dock
A restaurant, 2 bars/lounges and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and conference space. Housekeeping is available on request.
Mercure Liverpool Atlantic Tower Hotel offers 225 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Liverpool Atlantic Tower Hotel. During your stay, you're just a quick walk from Royal Albert Dock. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Vista Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Liverpool Pier Head Ferry Terminal and 10 minutes on foot from Royal Albert Dock
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The business-friendly Mercure Liverpool Atlantic Tower Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Liverpool hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Vista Restaurant – This restaurant specialises in Modern European cuisine and only serves dinner.
Lounge Bar – On-site bar.
Vu Bar – On-site bar.
24-hour room service is available.

Languages

English, Greek, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 14 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lounge Bar
  • Vista Restaurant
  • Vu Bar

Things to do

  • Golf

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 17.50 per person
  • Self-parking fee: GBP 14 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlantic Hotel By Thistle Liverpool
Atlantic Tower, Liverpool Hotel Liverpool
Thistle Hotel Liverpool
Mercure Liverpool Atlantic Tower Hotel Hotel
Mercure Liverpool Atlantic Tower Hotel
Mercure Atlantic Tower Hotel
Mercure Liverpool Atlantic Tower
Mercure Atlantic Tower
Mercure Liverpool Atlantic Tower Hotel Liverpool
Mercure Liverpool Atlantic Tower Hotel Hotel Liverpool

Mercure Liverpool Atlantic Tower Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 1002 reviews
Rating 8 - Good. 300 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 66 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very decent stay
Service great, location great, rooms slightly outdated. Fantastic shower
Stayed 1 night in Dec 2024

2/10 Terrible

William

Disliked: Staff & service
Awful customer service
I tried to change the date due to a bereavement but although hotels.com were willing to do so the hotel itself would not. I never had the chance to stay and think that due to the circumstances I should of been allowed to change dates
Stayed 1 night in Dec 2024

4/10 Poor

Eric

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor
Not so good. The basin waste was block and filling up. The breakfast was terrible, very minimal variation of food in the buffet and constantly wait for food to come out as it was running low each time plus all the sausages, bacon, hash brown and scrambled egg seemed to be reheated after previously been cooked.
Stayed 1 night in Dec 2024

10/10 Excellent

Anyieth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for the price
This hotel did the job for a room for the night but the walls are paper thin and unfortunately we were woken to the room next to us having a screaming match at each other for over an hour at early hours in the morning
Stayed 1 night in Dec 2024

8/10 Good

Brian Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Bars on the cold side. Subtitles not available on controller of TV. Carbonara poor value for money.
Stayed 1 night in Dec 2024

8/10 Good

Shaun

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Great stay, receptionist was lovely on arrival. Room was clean and good for what we needed. Were unable to find the hotel parking but we just used the NCP one which is located across the road however that was more than the hotel one so would be helpful if the carpark was advertised a bit more! Overall a good stay and close to everything needed!
Stayed 1 night in Dec 2024

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with an amazing view
We had a room with a stunning view of the Liver Buildings and waterfront. Zero noise from outside, well insulated windows. The bed was super comfy and the room was clean. The bathroom was a little tired looking but again, clean. The team on reception were polite and super professional as were the bar staff ( do try the bar, stunning views )
Bedroom view, third floor
Bar
Stayed 1 night in Dec 2024

8/10 Good

Richie

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
The whole place is really quite dirty, the air fresheners they’ve put in the hotel lobby are not strong enough and the room actually stunk of a musty bleachy smell throughout our stay. We paid a little extra to upgrade to a room with a river view, but the windows were so dirty you couldn’t see anything! Only Grace is we stayed on a Sunday at very reduced rates, would not have been happy at all paying a premium rate for that room in that hotel.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay
Checked in and was sent to a room that was already occupied. Back down to reception and had to wait until they found another room. Very little apology for this, felt like I was being questioned as to why there was someone else in that room. Corridor to new room smelt of sewage and carpets so dirty and stained. Room very worn with scratches on the wall, stained ironing board and missing wall light. Bath very slow to drain so stood in a deep puddle of water when showering. Bed appeared clean and comfortable. Up most of the night due to the noise. Banging and loud noises. At one point the bed shook with a very loud noise. Definitely would not return again.
Stayed 1 night in Dec 2024

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Gwen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disastrous stay
One bath towel and a hand towel between two people. Requested breakfast in the room. Left card on door handle. No breakfast and too late for breakfast in the restaurant. Evening before no restaurant open for residents just a small bar up stairs and burgers and chips on offer. Not very good for vegetarians. This was my 80th birthday 6th Dec. Very upset and disappointed especially for my children who had come down from the Orkney Island, Scotland for the Birthday celebration.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Stayed 1 night in Dec 2024

4/10 Poor

Andrei

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool game
Excellent check-in
Stayed 1 night in Dec 2024

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Inge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant service, very attentive & thoughtful
Absolutely fabulous stay. Visited with mobility issues, lift in foyer wasn’t working so on duty staff helped me up the stairs. Once in allocated room, it was very small & dark & could not access the shower in the bath. TV in the room did not work so rang reception who came to look, couldn’t fix it then mentioned the room was too dark & could not access the shower. Staff member went away then came back 20 mins later stating she had secured us a better room, which had a walk in shower, more space & she had even put an extra standard lamp in it for better light. This was very much appreciated as I have mobility & sight issues which made it difficult to see and move around the original room. When going for breakfast all staff were very friendly & attentive & always wanting to help & assist me .
Stayed 3 nights in Nov 2024