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Crowne Plaza London - Heathrow, an IHG Hotel

4-star property
Stockley Road, West Drayton, England 044 511 21 42
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3.8 out of 5
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See all 12 ebookers Reviews

"Total good experience in this hotel. I can recommend this hotel " More

By a verified traveller on Sun 07 Jul 2019

Points Of Interest

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Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Crowne Plaza London - Heathrow, an IHG Hotel, you'll be within walking distance of Stockley Park. Free WiFi in public areas, 2 restaurants and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy British cuisine while dining at Orwells Brasserie
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • 12 minutes by car from Windsor Castle and 15 minutes from LEGOLAND® Windsor
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Crowne Plaza London - Heathrow, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza London - Heathrow, an IHG Hotel

Everyone (8) Business (1) Family (2) Other (1)
5 out of 5
Total good experience in this hotel. I can recommend this hotel

Posted by on 7 Jul 2019

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4 out of 5

Posted by on 11 Apr 2019

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1 out of 5
Roof leaking buckets in corridor dated 1990 rooms swimming pool cold hot tub. It working all in all not very good hotel

Posted by , from London on 13 Oct 2018

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4 out of 5
All perfectly acceptable. The reviewers have asked for more words than this but I think it sums it up!?

Posted by on 9 May 2018

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Comment from Hotel Management

19 Jun 2018 by Alvaro Garcia-Lastra

Dear guest, Thank you for choosing our hotel and taking the time to provide feedback. It is good to hear that our hotel met your expectations and we are looking forward to seeing you again soon. Best regards, Alvaro Garcia-Lastra Senior Guest Services Manager

5 out of 5

Stay, park, fly

All very good. Enjoyed the Indian meal at Eriki Hassle free check-in Nice rooms

Posted by , from Bristol on 18 Oct 2017

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2 out of 5

Awful would never stay again

Mixed our room up gave someone else a key to access our room was on the middle of having a shower they walked right in Hotel staff said it was a error from the computer Staff are not helpfull and would not stay again The so called is terrible and nothing worked in there

Posted by , from Heathrow on 12 May 2017

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3 out of 5

A mistake.

Pros: The Staff were excellent.
Cons: Updating the old fashioned rooms.
Location: Not possible to walk to any interesting places or shops, but there was a five pound shuttle bus to Heathrow, where one can catch a tube into London.
This Hotel desperately requires refurbishing! I was thankful that it was possible to open the window (even though it was blocked at only 4 inches) as the room smelt so musty and mouldy that I hated to return. Unfortunately my booking was untransferable, so I could not change to the Holiday Inn next door. Sorry to be negative but this is fact.

Posted by on 6 Aug 2016

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5 out of 5

Room for respite.

I booked a night to coincide with a course I was attending at the hotel.My room was available in good time,and was spacious and comfortable. What impressed me was a fridge for use in my room ( previous mini bar) and the high standard of cleanliness. Top this with use of the gym and pool ,and I was in heaven. There were options to eat in 2 restaurants,a bistro or the bar,which was a great choice. The hotel put on a low cost three course lunch for our course. The chef came out to explain the gluten status of the meals on offer. I would happily stay again,for a course or prior to flying .

Posted by on 9 Feb 2016

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5 out of 5

It was a lovely family stay

The staff at the reception and the lounge were excellent and very friendly!

Posted by on 28 Jul 2015

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2 out of 5

Posted by on 23 Dec 2018

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About the Crowne Plaza London - Heathrow, an IHG Hotel

Location Stockley Road, West Drayton, England UB7 9NA

Property Features

As a guest of Crowne Plaza London - Heathrow, an IHG Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and a garden are also featured at the business-friendly Crowne Plaza London - Heathrow, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star West Drayton hotel is smoke free.

  • 465 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: West Drayton Station (3.3 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza London - Heathrow, an IHG Hotel offers 465 accommodations with minibars and a safe. A pillow menu is available. Plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Dressing gowns
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10 AM.

Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.

Starbucks – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 18.50 per person
  • Airport shuttle fee: GBP 7
  • Self-parking fee: GBP 16.00 per day
  • Extended parking fee: GBP 16 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Heathrow
  • Crowne Plaza Heathrow London
  • Crowne Plaza London Heathrow
  • Crowne Plaza London Hotel Heathrow
  • Heathrow Crowne Plaza
  • London Crowne Plaza Heathrow
  • London Heathrow Crowne Plaza
  • Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
  • Crowne Plaza West Drayton
  • Crowne Plaza London Heathrow Hotel West Drayton
  • Crowne Plaza London Heathrow Hotel
  • Crowne Plaza London Heathrow West Drayton
  • Crowne Plaza London Heathrow
  • Crowne Plaza London Heathrow an IHG Hotel
  • Crowne Plaza London - Heathrow, an IHG Hotel Hotel
  • Crowne Plaza London - Heathrow, an IHG Hotel West Drayton
  • Crowne Plaza London - Heathrow, an IHG Hotel Hotel West Drayton

You should know

  • Pool access available from 6:30 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.