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Hotel Shepherds Bush London

3.5 star property

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Photo gallery for Hotel Shepherds Bush London

Standard Quadruple Room | Premium bedding, in-room safe, soundproofing, iron/ironing board
Bar (on property)
Lobby sitting area
Family Studio Suite, 2 Bedrooms, Connecting Rooms | Premium bedding, in-room safe, soundproofing, iron/ironing board
Courtyard

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, London, England, W12 7JS
  • Westfield London Shopping Centre
    ‪11 min walk‬
  • Olympia Conference and Exhibition Centre
    ‪4 min drive‬
  • Hyde Park
    ‪8 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Double Room

  • 14.9 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | View from room

Standard Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room (3 single beds)

Triple Room (3 single beds) | Premium bedding, in-room safe, soundproofing, iron/ironing board

Triple Room (3 single beds)

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Standard Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room | Premium bedding, in-room safe, soundproofing, iron/ironing board

Comfort Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Economy Single Room, No Windows (Basement)

Economy Single Room, No Windows (Basement) | Premium bedding, in-room safe, soundproofing, iron/ironing board

Economy Single Room, No Windows (Basement)

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Bar (on property)

Dorsett Shepherds Bush

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (2115)
The price is CHF 197
for 1 room
includes taxes & fees
6 Jun - 7 Jun
Dorsett Shepherds Bush

About this property

Hotel Shepherds Bush London

Hotel with a 24-hour front desk, steps from Bush Theatre
A bar/lounge, a snack bar/deli and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, a microwave in a common area, 24-hour room service and a business centre are on-site.
Hotel Shepherds Bush London offers 21 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Shepherds Bush London. During your stay, you're just a quick walk from Bush Theatre. You'll find features such as free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Bush Theatre and 7 minutes on foot from Kiyan Prince Foundation Stadium
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Shepherds Bush London.

Smoking is allowed in designated areas at this 3.5-star London hotel.

24-hour room service is available.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, French, Hindi, Hungarian, Italian, Japanese, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Shepherds Bush London London
Hotel Shepherds Bush London Hotel
Hotel Shepherds Bush London London
Hotel Shepherds Bush London Hotel London

Hotel Shepherds Bush London Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 415 reviews
Rating 8 - Good. 150 out of 415 reviews
Rating 6 - Okay. 51 out of 415 reviews
Rating 4 - Poor. 27 out of 415 reviews
Rating 2 - Terrible. 16 out of 415 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The room was lovely and had everything you’d want and expect for an overnight stay. It was very clean and comfortable.
Stayed 1 night in Feb 2025

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Shepherds Bush Empire and surrounding bars etc. surprisingly quiet for London. Clean and tidy. Only negative really is the mattresses could be a bit better quality, but generally a good stay for a good price
Stayed 1 night in Feb 2025

8/10 Good

leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service

Dungeon

Basement room, with only a tiny skylight window, with no shade, felt like a dungeion, tv didn't work despite numerous complaints and failed attempts to fix
Stayed 1 night in Jan 2025

8/10 Good

Sharon

Business traveller, Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

james

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Decent stay

The room was below ground with no fresh air. Had a strong smell of bleach when entering. Room was clean and shower was very good. Location is very good.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Transportation Location

The hotel is small with no lift, not the best area but it is conveniently located near the underground and above ground transportation. It is located in Zone 2, so transportation is a bit more expensive if you plan to spend a significant time doing a lot of touristy things in Zone 1. It's a diverse area with an assortment of places to eat in walking distance. Staff was friendly and helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joanne, Verwood

Stayed 1 night in Dec 2024

6/10 Okay

Emma

Just ok
Stayed 1 night in Dec 2024

8/10 Good

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not worth the price

Sufficient for one night, but disappointed in the price for what it was. $230 CAD to be in a small basement room, no natural light, stains on the throw pillows, and the shower head was not sturdy (would not stay up on it's own). That said, the staff were very friendly and helpful.
Stayed 1 night in Nov 2024

8/10 Good

James

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Tanaka

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Could here people in corridor. And the people above us with music playing at midnight. Hairs on bed and bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Night over when going to a gig. The hotel is very near Shepherds Bush Market tube and westfields. Friendly welcome and nice little bar in reception. Clean room.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for my visit this time and very convenient for town. Had to pay a £20 security deposit which is normal, however this is still yet to be returned. Other than that, great!
Stayed 1 night in Oct 2024

8/10 Good

Julie

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning: Unsafe Invasion of Privacy Incident

I feel compelled to warn others about my recent stay at this hotel, which I found to be unsafe. After leaving my room for an hour, I returned to find my key deactivated. A maid, who smiled at me, used her master key to let me in. When I later returned from lunch, I encountered an alarming situation: the maid entered my room without knocking while I was changing clothes, claiming maintenance needed access. I was shocked and told her to leave, which she did reluctantly. When I reported this invasion of privacy to the front desk, the response was inadequate—a mere offer of a free drink. This does not address the severity of the issue. The cameras can verify the maid saw me enter my room just before barging in, highlighting her blatant disregard for my privacy. Additionally, my room lacked a deadbolt or any safety mechanism, leaving me vulnerable to further intrusions. I now feel unsafe and uncomfortable in what was supposed to be an enjoyable stay in London. Due to this experience, I will be leaving the lowest possible ratings on all travel websites and sharing my concerns widely to ensure future guests are warned about the serious safety issues at this hotel. The worst part? I was told to "email the manager", and no one has even bothered to respond. I opened a Hotels.com support ticket and even THEY can't get ahold of anyone. Stay very far away from this place!
Stayed 3 nights in Oct 2024

8/10 Good

Muir

Liked: Cleanliness, staff & service, property conditions & facilities
All areas of hotel that I saw were clean and tidy. My room was in basement; included air con unit which I did not use but would be a boon in summer as no window. Room and toilet/shower clean, bed comfortable and clean. A few odd observations: Nice looking shallow sink in en suite with hot and cold water plumbed the wrong way round. Kettle wont fit under tap. But the weirdest thing is that when I returned about 11pm there were a crowd of teenagers sitting on patio smoking spliffs. I assume they were known to hotel staff on reception a few feet away. Quite a risky thing to turn a blind eye to on a licenced premises. I think it would make some guests uncomfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Aiste

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to subway stop. Room was clean comfortable and staff was very nice.
Stayed 1 night in Sep 2024

10/10 Excellent

Amelework

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the most with the staff members as front desk. They are amazing. I did not Cary my charger for my phone and they provide for me so I was able to charge my phone this was important for me. I was also able to leave my cary on bags so that I was able walk around after my check out. I had very good experience with the hotel. I recommend this hotel. Also was affordable!!
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean and easy to get to from transport links.
Stayed 1 night in Sep 2024