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ibis London Excel Docklands

3.0 star property

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Front of property
Exterior
Exterior
Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains
Business centre

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪9 min drive‬
  • Tower Bridge
    ‪10 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Double Bed, Accessible

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds, Accessible

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

In-room safe, desk, laptop workspace, blackout curtains

Double Room, 1 Double Bed (SweetRoom)

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

ibis London Excel Docklands

Eco-certified hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with a safe and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of ibis London Excel Docklands's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy international cuisine while dining at FOGGS
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a computer
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from O2 Arena and 10 minutes from Tower of London
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. The eco-certified ibis London Excel Docklands also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
FOGGS – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 10.45 for adults and from GBP 5.00 for children
  • Self-parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis
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ibis Excel Hotel London Docklands
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Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
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ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Good stay. Comfortable bed. Great for proximity to Excel.
Stayed 1 night in Jan 2025

10/10 Excellent

Debbie

Stayed 1 night in Jan 2025

10/10 Excellent

Neni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly , helpful and thoughtful,room nice and clean and location In historical dockland, is strategic location. We will be back again somehow.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 7 nights in Dec 2024

8/10 Good

ANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great value

Great location and room was lovely. There were a few wear and tear marks on the carpet, but it was clean. We had a twin room and the beds were comfy, there were clean towels and tea/coffee facilities. The bathroom, although small, was clean and practical, the only thing was as the shower screen doesn't go right down to the floor, so the bathroom floor got quite wet when we used the shower. I would definitely recommend this as somewhere to stay if visiting central London.
Stayed 1 night in Jan 2025

10/10 Excellent

Norman

Stayed 1 night in Jan 2025

10/10 Excellent

Athwenna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to Excel

Delightful hotel!
Stayed 1 night in Dec 2024

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms one had a tv that didn’t work and both were very cold due to a draft coming in through a wall vent. Rooms were tired but clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Excel

Nice hotel, friendly staff, good for staying when going to the Excel
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very beautiful experience. Lovely staff and views. Definitely coming back again
Stayed 3 nights in Dec 2024

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and reasonably priced

A great hotel if visiting the Excel Centre. Easy to get to on the Elizabeth line. We stayed for 1 night when we attended the London International Horse Show. They dont offer room service but you can order food at the bar and take it up to your room which we did and found it reasonably priced. Easy to check in and out. This is the 2nd time we have stayed there and no doubt we will be back again next year for the Horse Show
Stayed 1 night in Dec 2024

10/10 Excellent

i claudiu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying here again
Stayed 2 nights in Dec 2024

8/10 Good

Inger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

AMANDA

Travelled with family
Liked: Cleanliness

Good only for the Location to the Excel

Delayed check in even though we arrived 2 hours after the stated check in. And breakfast not set up for a full hotel, people constantly looking for cutlery and food running out.
Stayed 2 nights in Dec 2024

4/10 Poor

Kerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not comfortable at all

Bed was not comfortable and had hairs in it, bathroom had bits by the shower, there was no bedside cabinet on one side. Room 227 had single bed as well, which was very close to double bed with leather type material hanging on the floor.. would not stay at an IBis hotel again shower was good
Stayed 1 night in Dec 2024

8/10 Good

Tina

Travelled with family
Liked: Room comfort
The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.
Stayed 2 nights in Dec 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if your going to the Excel
Stayed 1 night in Dec 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for ExCel

Super convenient to ExCel and the cable car. Clean rooms, great breakfast and plenty places to walk/run.
Stayed 3 nights in Dec 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, room comfort

Bathroom door

The only thing I didn't like was the bathroom door didnt have a lock on or a propa handle.
Stayed 1 night in Dec 2024

8/10 Good

Lorraine

Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Stayed 1 night in Dec 2024