Radisson Blu Edwardian Kenilworth Hotel, London

13. Juni 2023 von politof

Dear Christian,Thank you for taking the time to provide us with valuable feedback. We are sorry to hear that you found hair on the floor and bed upon arrival. The cleanliness of our hotel is of utmost priority and we sincerely regret any inconvenience caused. We take great pride in delivering a high-standard of service and want our guests to feel relaxed and comfortable in all areas of the hotel.We always strive to give our customers the best experience possible and thank you for bringing this issue to our attention. We hope that despite this, you had a pleasant stay with us overall.Warm Regards,Fabiana PolitoFront of House Manager

30. Juni 2022 von The Reception Team

Dear Valued Guest, Thank you very much for staying with us and sharing your kind words. A stone-throw away from the lovely neighbourhood of Covent Garden, Oxford Street & West End our location is indeed ideal for a London getaway break and thank you again for recommending us. I was delighted that you enjoyed all the aspects of your stay and cannot wait to share you feedback with my team. We all look forward to welcoming you back many more times. Kind regards The Reception Team

11. Dez. 2019 von Jonathan Ware

Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you enjoyed your stay with us. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

13. Mai 2024 von Daniel

Dear GwendolynThank you for taking the time to share your feedback. We're pleased to hear that our location was convenient for you. However, we regret to learn about the issues you experienced with your room's view and noise. We strive to provide a comfortable and peaceful environment for our guests and we're sorry if we fell short of your expectations in this regard. Your feedback is important to us and will be taken into consideration. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Daniel MFront of House Manager

22. Nov. 2023 von Daniel

Dear JulienThank you for taking the time to give us your feedback.We are very happy to know you enjoyed your time in our 4 star London hotel near Covent Garden.We look forward to welcoming you back soon.Warm regards,Daniel MFront of House Manager

12. Nov. 2023 von Daniel

Dear CharlotteThank you for taking the time to give us your score.We are happy to know you enjoyed your time in our 4 star London hotel in Bloomsbury.We look forward to welcoming you back soon.Warm regards,Daniel MFront of House Manager

22. Okt. 2023 von Shanise L

Dear Taru,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your comments, as they help us improve and provide better service to our guests.We are pleased to hear that you found our hotel clean and luxurious, and that you had a positive dining experience in our restaurant. We also appreciate your kind words about our polite and helpful staff, as well as our daily housekeeping service.However, we deeply apologize for the inconvenience you experienced during the check-in process. It is certainly not the level of service we aim to provide, and we are taking steps to ensure this issue does not reoccur in the future.We also apologize for the noise disturbance from the street. We understand that a peaceful night's sleep is crucial, and we will look into options to minimize external noise for our guests. Thank you for your suggestion regarding double windows; it's an idea we'll consider for future improvements.In regard to the issue with the text message notification, we will investigate this matter further to ensure that our communication systems are working as expected.Your feedback on the breakfast is duly noted, and we will review our offerings to see how we can enhance this aspect of your stay.Once again, we apologize for the inconveniences you experienced and thank you for sharing your thoughts with us. We value your feedback and hope to have the opportunity to provide you with an even better stay on your next visit.Warm regardsShanise LHead Host

21. Juni 2023 von Radisson Blu Edwardian Kenilworth Hotel

Dear Mika,Thank you for sharing your experience of staying with us. We are delighted to hear that you had a pleasant stay and enjoyed the breakfast. Your kind words have been shared with the team and we are grateful for your feedback. We strive to provide all our guests with a memorable experience and we are glad that we were able to do so for you. We look forward to welcoming you back soon.Best regards,Lydia LeeLobby Manager

18. Feb. 2020 von Jonathan Ware

Dear Dave, Thank you for taking the time to leave us this feedback and for staying with us at The Radisson BLU Edwardian Kenilworth Hotel. I am sorry to hear of the issues you experienced at Breakfast. I will highlight your feedback to our Food and Beverage Manager who I know will look closely at how we can improve our standards. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future. Jonathan Ware Guest Relations Manager

8. Feb. 2020 von Renata Ruiz

Dear Guest, Thank you for staying with us at The Radisson BLU Edwardian Kenilworth Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location. We are lucky to be in convenient reach of museums, shopping and theatres. We hope that we will welcome you back to stay with us soon. Renata Ruiz Guest Relations Manager