6/10 Okay
KAREN
Travelled with partner
16 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this property for 4 days in December 2024. While the location was great and the property itself is very nice, there were a few issues that significantly impacted our experience.
First and foremost, we were without Wi-Fi in our room for the entire 4-night stay. While I understand occasional technical issues can occur, it was frustrating that this was not resolved during our time there. When we checked in, the maintenance staff arrived to address the Wi-Fi issue, which he said was a recurring problem from the previous tenants. After notifying the front desk that the WIFI was still not working on the day of check in, we were told various things, including that it had been fixed or that they were aware of the problem but there was nothing that could be done at that time or for the rest of our time there it turned out. It felt like our concerns were not taken seriously, and the responses we received seemed repetitive and impersonal.
We were also informed that they could not move us to another room due to the property being fully booked, which added to the frustration. It's unfortunate that, this issue wasn’t resolved during our stay.
Additionally, I was surprised by the layout of the property. To access our room, we had to walk through a bar area, which felt a bit strange. There is no front desk area.The bar staff, didn’t seem to engage with us in a welcoming way. A simple greeting or acknowledgement could have gone a long way to further the enjoyment of a holiday.