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The Dilly

5.0 star property

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Photo gallery for The Dilly

Exterior
Pool
Exterior
Superior Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Daily full breakfast (GBP 28 per person)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

Map
21 Piccadilly, London, England, W1J 0BH
  • Piccadilly Circus
    ‪2 min walk‬
  • Leicester Square
    ‪7 min walk‬
  • Trafalgar Square
    ‪9 min walk‬
  • London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

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The price is CHF 301
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About this property

The Dilly

Luxury hotel with health club and 24-hour front desk
This smoke-free hotel features a restaurant, a health club and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and a safe. 42-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The sightseeing around The Dilly gets high marks from our customers. During your stay, you're just a quick walk from Piccadilly Circus. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and racquetball/squash
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Piccadilly Circus and Piccadilly
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 8181 square feet (760 square metres) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at the luxury The Dilly.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Terrace On Piccadilly – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Hindi, Hungarian, Italian, Moldovan, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 100.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 28 for adults and from GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 458 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel! They have friendly, helpful staff. Amazing pool! And so close to all the amenities nearby. I can’t wait to stay there Again when we visit
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and huge family room - although couldn't get the heating/cooling to work. But otherwise, perfect for exploring London.
Stayed 1 night in Dec 2024

6/10 Okay

Pavan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Great location!
Stayed 2 nights in Dec 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Peter

Stayed 3 nights in Aug 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not very comfortably but otherwise a good stay
Stayed 1 night in Dec 2024

2/10 Terrible

Daryl

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Charlotte

Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Not 5 star
Room was a good size however the bathroom was tiny and a bit grubby, grouting on floor tiles needs attention and generally the bathroom looked tired and worn and in need of refurbishment. The sink also had a crack in it and we had a shower curtain over the bath. This room is described as a superior king room so this bathroom is not really acceptable. The bedroom area was nice with a comfy bed however our view at the side of the hotel was rubble from a building site. Reception area and bars are nice. Great location on Piccadilly. Hotel is marketed as a 5 star however the room is more 4 star. Recently stayed at Vintry and Mercer near St Pauls Cathedral, which is a 5 star Hotel, and that was much better with more attention to the little details.
Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little tired in terms of decor but the staff are brilliant. Couldn’t have been nicer or more helpful
Stayed 3 nights in Dec 2024

10/10 Excellent

Kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Dilly
It was wonderful the hotel is fabulous especially the decor , Room was good size the beds were so comfy , The staff couldn't do enough for you , We had breakfast which was lovely and also booked the afternoon tea it was amazing the presentation was the best I ever experienced and the staff were outstanding especially Rajat and Nayan ..we will be back next year 😁
Stayed 1 night in Dec 2024

2/10 Terrible

Denny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel in London.
I want to share my experience at the hotel Unfortunately, I am disappointed with the service and the Dilly Hotel. The photos posted on website Demonstrate a new room our room was super dirty, broken and old Furniture over priced room. They rate themselves as a five star hotel, not even close barely a one star the worst hotel.
Stayed 6 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Denny

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Renovation
The hotel needs renovation conditions are outdated and old.
Stayed 1 night in Nov 2024

2/10 Terrible

Jake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel we have ever stayed in. Booked a junior suit for one night, and cost over £700. I booked it for myself and two children. There was only one bed for the three of us. The room was dark, dirty and had mould. The heating was on it the hotel and the room had no air conditioning and no windows that opened. Everyone i spoke to who were staying in the hotel said it was unbearably hot and several complaints were made. I honestly can not believe how run down this hotel is and im so disappointed we chose to stay here with so many other good options in London.
Stayed 1 night in Nov 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction works on going next door !!!
Birthday stay at the recently refurbed The Dilly amazing frontage and reception. Unfortunately this was spoilt by a view of a construction site and works of loud drilling and digging. We were offered a room change but I had already unpacked and we had things planned for the day. What would have been a good idea is to tell the guests when checking In that the room is next to a construction site!!! How ever they did offer us breakfast for both days, the breakfast was very nice and an afternoon tea as a gesture of goodwill we are yet to book the afternoon tea as we had planned 2 days of excursions already. The staff are very polite and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Raymond Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was that there was construction with jack-hammering right outside my window but I was out early so it didn't bother me at all.
Stayed 9 nights in Nov 2024

10/10 Excellent

Rampersad

Travelled with partner
Fantastic location, friendly and accommodating staff.
Stayed 10 nights in Nov 2024

4/10 Poor

George

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is very old and outdated. Rugs are stained. This is not a 5 star hotel. It should be 4 stars. It was also extremely expensive for what it is.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond Troy

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our annual trip to London for Christmas shopping. This year we decided to stay at the Dilly and its proximity to shops is second to none. The service was fabulous, the staff were polite and professional. We stayed in a Junior Suite which was spacious, clean and well appointed. The bed was really comfortable and the food at breakfast was well cooked, with good choice. We also enjoyed cocktails in the Piano Bar, a relaxing end to a day of shopping!The only negative was the Balcony club lounge. It was incredibly hot and the complimentary snacks were poor, not restocked and because of the heat were dried out. Drinks however had good choice and were readily available. Overall we would stay again, it is a great hotel in a great location, just needs a bit of focus on improving the club lounge
Stayed 2 nights in Nov 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right at Picadilly Circus. Great breakfast buffet and afternoon tea. Sean the manager was quite helpful. Anthony at the terrace was so pleasant and considerate! Nice stay, thank you
Stayed 6 nights in Nov 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024