Let me start by saying we have been VRBO people for many years and have stayed in about five different condos in the same complex.
The check-in:
Problematic even before we left. VRBO didn't really handle any of it but instead, Vacasa did. When we had problems, VRBO had us call Vacasa. Vacasa kept bugging us by text to finish our reservations (despite the fact we had already paid). I finally got on Vacasa's website and filled out a form. But I kept being bugged... FOR information that was in their form.
On the good side, I'd forgotten my paperwork and had to call for the unit number. I was, after identifying myself, promptly given what we needed.
We got inside to find the smoke detector chirping about every 30 seconds. We called in (to Vacasa) and were expected to replace the battery. I had to stand on a dining room chair (no ladder).
I'd also include the lack of a book of directions on how to operate things in the condo (like the special doors, the electric fireplace, and more).
Heating:
The entire heating was two small wall heaters and the electric fireplace (that had a controller that you could only see the display if you held it exactly at the right angle). It took almost 18 hours until we felt comfortable.
Cleaning:
You know we are dinged with so many charges that the cost of our trip was twice the advertised price. I do understand ONE fee for overhead and one fee for cleaning. So we are paying a fee for cleaning... in effect paying for the maid service on the condo. We got ripped off. When you are finding stuff crusted on the counters, the toaster that was more filthy than any I've ever seen, and a smelly easy chair cover, I think my money for this should be refunded.
Not Exceptional Condition:
Where do I start? Divot out of the sheetrock. Dark black marks on the walls, a light over the counter that didn't work even after I replaced the bulb, the dining room table was so wobbly I wouldn't put a meal down on it, one of the dining room chairs wobbly enough that I thought I would collapse to the floor, a TV stand in the bedroom missing the TV... And my personal favorite... an added tall cabinet to the bathroom. It isn't fastened to the wall. It makes getting in and out of the shower a challenge. The single earthquake bracket they have for the cabinet is only held by one screw and that one isn't fully seated.
Overall:
The apartment is cute but so many problems led to us finding it a tedious rather than luxurious get-away.