Loreto Bay is so uniquely charming that just being there is a five star experience. On the other side, the experience of staying at this particular house was more nuanced. The house itself is nice and fairly priced for what it is. The cleanness is impeccable, showing a five star managerial team.
In contrast the host is closer to one star. 1) The house shows much closer to the beach on the map than where it really is; 2) The communication help from the host was zero - the door code was emailed to us only when we landed in Mexico, although I requested it a few days in advance, as I had no way to connect to internet in Mexico before entering the property. I asked and I was ignored. I also asked whether we could check in before 4PM and again - no answer. Finally, I was instructed to call the manager in Mexico, although my phone service does not cover Mexico. Again - the host didn't seem to care. Finally, the door code provided by the host was wrong and fortunately we could get the correct one from the manager, who, again, was wonderful, just like Loreto Bay itself.