We recently stayed at this property with high hopes for a relaxing getaway, unfortunately, our experience fell short of our expectations.
The property is situated in a good and safe location, and its layout is ideal for entertainment. We opted to pay an additional fee for jacuzzi use.
However, upon arrival, it became evident that the property was not maintained to the expected level. We encountered several issues that detracted from our experience. Pictures provided to host/property manager.
1.Fixtures in disrepair, including a broken toilet seat, damaged bathroom and bedroom cabinets, broken towel, and toilet paper holders. Bedroom lamps missing lightbulbs.
2.Non-functional bathroom light with a melted covering, posing a safety risk.
3.The jacuzzi was not properly cleaned, with debris, grease, and hair present, making it unsuitable for use.
While an electrician was eventually sent to fix the bathroom light and toilet seat, the repair delay and noise became a distractor and forced a change to our daily plan. The jacuzzi was treated with chemicals, rendering it unsafe for use for the remainder of our stay. Despite clear evidence provided, the host refused to honor reimbursement.
The most disappointing aspect of our experience was the disrespectful communication displayed by the host during and after our stay. As someone with 28 years of military service and seven years in customer service experience I have never encountered such unprofessional behavior.