2/10 Terrible
Kelly Marie
Travelled with partner
14 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst check-in experience I have ever had and i’d consider myself someone who travels often. Front desk staff were terrible. The lady’s working on January 8th, I believe a manager and another employee tried canceling my hotel because I didn’t like the service they were providing. I said I would be complaining and they gave me my deposit back and tried to turn me away after booking this trip months ago. Machines were down because of the wild fire, and I explained we already paid online but they wanted a deposit or they wouldn’t let us stay. We ended up getting cash out but I was already upset and they tried canceling the hotel because they said they had the right if I was already complaining. My boyfriend had to promise the staff that I wouldn’t in order for us to stay but obviously this just made me angrier. We had been traveling all day and i’m pregnant but they did not care. I have never been treated so poorly by any hotel staff, simply because I thought they could do better. Hotel was in a good location, but has barely any light in the room and this hotel has absolutely no breakfast as it was advertised.
Kelly Marie
Stayed 6 nights in Jan 2025