2/10 Horrible
Molly P.
3 déc. 2024
Les points faibles : Propreté
Thanksgiving Nightmare
Upon checking in we were freezing! We contacted host immediately. Told us to adjust thermostat which was not working and as far as we could tell no source of heat. There was 1 small electric heater in room with piano and nothing else. Turned on oven to help warm house. Went to put groceries away and discovered mouse droppings in cupboards and under sink. No cookware but teflon pans with it peeling away. My granddaughter had a bowl of soup that evening and next morning mouse droppings were now on dining room table. The host did not attempt to help us with 18 hours just asking for more time. An alarm started going off in the night and continued till 9 am. Was in adjoining back residence. We had a 1 month old infant and a 2 year old arriving that day. The house was not inhabitable for our family with no heat source and mice. We have been requesting a refund for the nights we did not stay and have had no response but keeping me posted. This was truly a nightmare!
Molly P.
Séjour de 6 nuits en novembre 2024