We originally booked our stay for 3 nights from Thursday-Sunday and the day before check-in, the host Jia, reached out to let us know we couldn't check into the house until Friday due to a glitch in the system synching and there were guests already staying in the house until Friday.
Initially, my family and I were upset and extremely heartbroken as our family had traveled far to get to Malibu and we had to scramble to find a last minute solution for them for Thursday. However, Jia was in consistent communication with me on helping find a solution and making things right. She apologized and was sympathetic to the situation. Not only did she reimburse me for Thursday night but she also credited us a night for our trouble. She was very responsive and accommodating.
The weekend turned out to be absolutely perfect! The home was fantastic for our family who were gathering to celebrate the life of our mother who passed last year. She always loved Malibu and her wish was for us to be here together.
The house is great for families, especially if you have kids, it's nice that it is privately gated so the kids can roam without running out into the street. There is plenty of room for everyone to sleep well without disturbing one another.
Being able to have beach access so close to the house at Lechuza Beach was a dream. The neighbor who lives in front of the house was lovely. We absolutely loved our stay and would recommend it to anyone. We made some great memories.
Thank you, Jia!